Parts Journeyperson
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Job Summary
Finning Canada is seeking a customer-focused and solution-oriented Journeyperson Parts Counter Salesperson to join our team at the Edmonton Regional Distribution Centre (RDC).
This is a full-time position working Monday to Friday 40 hours per week.
In this role you will provide exceptional parts inventory and customer service support to both internal and external customers. You will develop and maintain strong customer relationships while supporting front counter telephone email shop and branch parts requirements.
If you enjoy solving problems building relationships and working in a fast-paced environment where safety integrity teamwork and customer service are valued we encourage you to apply.
- Support all parts functions including parts sales inventory control sourcing and ordering of parts
- Develop and maintain customer relationships through front counter sales and shop parts support
- Provide parts sales and service support via phone email and in-person interactions
- Pull and process customer and branch parts orders accurately and efficiently
- Process parts returns credits and perform core inspections
- Sort receive and bin incoming inventory
- Pack label and prepare parts orders for shipment
- Participate in inventory management activities and special projects as required
- Support call quality and performance initiatives
- Contribute to a safe work environment through active participation in Health and Safety programs
- Support Employee Experience Survey (ESS) and Net Promoter Score (NPS) initiatives
- Sourcing Caterpillar and non-Caterpillar parts
- Hydraulic hose assembly
- Procurement of non-Caterpillar parts
- Managing backordered parts and communicating updates to customers
- Supporting other parts and warehouse functions as required
- Red Seal Journeyperson Parts Technician Certification
- Previous experience in parts operations warehouse environments parts sales front counter sales or customer service
- Strong customer service and relationship-building skills
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Excellent communication and problem-solving abilities
- Ability to handle difficult situations and resolve customer concerns professionally
- Self-motivated with the ability to work independently and as part of a team
- Strong computer skills and familiarity with business systems and software
- Positive attitude and commitment to maintaining respectful working relationships
The following experience would be considered an asset:
- Caterpillar product knowledge
- Shop parts experience
- SIS
- AIMS
- Antares
- SIMSi
- InfoCast
- Lawson M3
- Landmark Smart Office
- M3 Sales Automation
- Microsoft Office Suite
- Work for the worlds largest Caterpillar dealer
- Competitive compensation and benefits package
- Ongoing training and development opportunities
- Career growth within a global organization
- Supportive and team-oriented workplace culture
- Strong commitment to employee safety and well-being
This position is covered by a Collective Agreement.
Successful candidates will be required to become members of the Union associated with this position upon hire. Union dues will be deducted in accordance with the Collective Agreement. All terms and conditions of employment including wages hours of work overtime and other employment provisions will be governed by the applicable Collective Agreement.
If youre a Journeyperson Parts Technician who takes pride in delivering exceptional customer service and enjoys working in a collaborative fast-paced environment we encourage you to apply today.
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
