Outbound Logistics Business Manager

Are you driven to solve complex logistical puzzles and build strategic partnerships that deliver excellence At Vistaprint the North American Logistics department is the critical link between our production facilities and our customers across the USA Canada and Mexico. We are looking for a logistics specialist who is ready to own the performance of our outbound shipping network ensuring millions of customized products arrive on time every time. This isnt just about moving parcels; its about delivering customer delight and driving a core part of our eCommerce success.

How Youll Make an Impact:

Instead of just managing tasks you will work as part of a small dedicated team to drive strategy and innovation. As part of this team you will be empowered to steer the performance of our parcel carriers in the USA and Canada balancing delivery service cost and risk.

• Drive Carrier Excellence: Manage and elevate our logistics partners by leading Quarterly Business Reviews (QBRs) and ensuring they meet and exceed their Service Level Agreements (SLAs).

• Be a Catalyst for Improvement: Lead the charge in developing and executing improvement actions both internally and with our external partners to build a more resilient and efficient network. Youll research issues perform root cause analyses and work cross-functionally to prevent them from recurring.

• Innovate with Data and Technology: This role offers the chance to work with complex previously unsolved problems. You will leverage shipping software data systems and analytics to gain deeper insights into our business. Youll also provide project leadership on shipping system initiatives that could involve leveraging AI and predictive analytics to optimize our network.

• Steer High-Stakes Projects: Manage key internal logistics projects such as implementing new carriers or launching new delivery solutions in collaboration with other Vistaprint teams.

• Ensure Financial and Operational Integrity: You will support regular cost management routines from budget reviews to invoice reconciliation and partner with Global Procurement on shipping tenders.

What You Need:

You are more than a task manager; you are a strategic thinker and a change agent.

• Post-secondary education in Logistics Business/Analytics or a related management field.

• 57 years of relevant professional experience in logistics transportation supply chain or a related field.

• Demonstrated experience managing logistics operations and/or external transportation partners with accountability for service cost performance and continuous improvement

• Comfort with shipping software and experience working with data systems analytics teams and development of reporting enhancements to improve insights and visibility into the business.

• Possesses a relentless drive to quantitatively understand the factors influencing logistics service cost and risks.

• Experience in the small-parcel carrier industry co-creating solutions with carrier partners.

• Is comfortable working with shipping software and data systems and collaborating with analytics teams to enhance business visibility.

• Has proven experience in a project environment with deep knowledge of problem-solving

• Is an excellent communicator both written and oral capable of presenting complex information to various stakeholders.

• Brings tenacity energy and leadership experience to drive meaningful change in a dynamic environment.

Why Youll Love Working at Vistaprint:

We are an ever-changing technology-driven company where your ideas truly count. We thrive on an enterprising results-oriented culture and provide the support you need to succeed.

• Solve Novel Challenges: Youll have the chance to tackle complex problems that have never been encountered before giving you a unique opportunity to innovate.

• Accelerate Your Growth: You will be exposed to a wide range of projects work alongside amazingly talented colleagues and solve a diverse set of problems that will help you grow and learn continuously.

• Thrive in an Amazing Team: You will work with people who are as energetic smart and driven as you are. Weve got an incredible team and we thrive off of each otherand we know you will too.

• Excellent Rewards: We offer good working conditions and a comprehensive benefits/perks package designed to support you personally and professionally.

Ready to lead the future of Vistaprints logistics Apply now!

Commitment to Diversity Equity & Inclusion

Vista exists to help our customers live their dreams. Each dream is unique and the Vista team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative inclusive and innovative. We strive to role model and live an inclusive culture of fairness respect and belonging for all. And we work together to empower each other creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer

Vistaprint a Cimpress company is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race color sex national or ethnic origin nationality age religion citizenship disability medical condition sexual orientation gender identity gender presentation legal or preferred name marital status pregnancy family structure veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and in fact in many cases we strive to do more than the law requires