Operations Systems Manager

About Isolocity

Isolocity is a quality management software (QMS) company built for modern manufacturers. Our AI-powered platform helps teams streamline compliance manage non-conformances and maintain audit readiness across regulated industries including aerospace medical devices cannabis and food production.

Were remote-first fast-growing and committed to helping operations teams work smarter through automation and intelligent tooling reflecting the same principles we champion for our customers.

About the Position

The Operations Systems Manager owns and optimizes the internal systems and workflows that power Isolocitys business operations serving as the connective tissue between teams to ensure tools automation and data flows stay aligned efficient and scalable.

The ideal candidate thinks in systems communicates clearly across functions treats AI-assisted workflows as standard practice: equally comfortable building a no-code automation partnering with leadership on strategy and documenting the SOPs that keep the organization running.

What Success Looks Like

In your first 30 days youve mapped the current tech stack identified the top three workflow gaps and built your first automation in production. By 90 days cross-functional teams are relying on your dashboards onboarding is smoother and at least one manual process has been eliminated. At six months you are the operational backbone of the company: the person everyone comes to when something needs to be built integrated or documented. Leadership trusts your data your processes run quietly in the background and youre already planning what comes next.

Key Responsibilities

Systems Ownership

• Own administer and continuously optimize the companys core operational tools including CRM project management communication platforms and internal QMS ensuring integrations are clean data is accurate and workflows are built to scale.
• Serve as the internal authority on how systems connect and interact proactively resolving gaps before they become bottlenecks.

Automation & AI Workflows

• Design build and maintain no-code and low-code automations using platforms such as Zapier Make n8n or equivalent tools to eliminate manual work and accelerate team output.
• Identify and implement opportunities to embed AI tools into day-to-day workflows covering everything from drafting and summarization to data processing and routing raising the operational baseline across the organization.

Cross-Functional Coordination

• Act as the operational bridge between Sales Customer Success Product and Leadership translating business needs into system logic workflow configurations and process improvements.
• Facilitate alignment across teams by ensuring that tooling decisions and workflow changes are communicated clearly and implemented without disruption.

Operations Data & Continuous Improvement

• Build and maintain data pipelines and dashboards that give leadership real-time visibility into KPIs and team performance; enforce data governance standards across all operational systems.
• Document systems automations and SOPs as a single source of truth keeping knowledge accessible and transferable as the team scales.
• Evaluate and manage third-party tools and vendors; negotiate contracts and keep the tech stack right-sized and cost-effective.
• Manage timelines and coordinate stakeholders to keep strategic initiatives on track within scope and accountable at every stage.
• Ensure new hires are onboarded into systems with the tools access and documentation they need from day one.
• Spot inefficiencies and drive process improvements that reduce friction and increase team velocity defaulting to automation-first solutions.

Qualifications

• 35 years in operations systems management or business operations ideally in a SaaS or tech-enabled environment.
• Proven experience administering and integrating business tools (CRM project management helpdesk or similar platforms).
• Hands-on experience building production automations with no-code/low-code tools (Zapier Make n8n or equivalent).
• Strong analytical skills with the ability to build dashboards and reports that drive operational decisions.
• Excellent communicator: able to translate technical concepts for non-technical audiences and create documentation that gets used with fluency in AI tools (Copilot ChatGPT Notion AI etc.) as a baseline expectation.

Strongly Preferred

• Experience with a QMS ERP or compliance-adjacent platform particularly in a regulated industry such as aerospace medical devices food and beverage or cannabis.
• Background supporting a SaaS go-to-market or customer success function including tooling reporting and process design for revenue-facing teams.
• Prior experience in a startup or scale-up environment where you were building processes from scratch.
• Exposure to BI or data visualization tools such as Google Looker Studio Metabase or similar.

Compensation & Perks

• Competitive base salary commensurate with experience
• Performance-based bonus tied to operational and company-wide milestones
• Fully remote work environment with flexible hours
• Health dental and vision benefits
• Home office stipend and equipment allowance
• Learning and development budget including tools courses and AI subscriptions
• Stock options/equity participation (details shared during offer stage)
• Unlimited PTO with a culture that encourages you to actually use it

#LI-JM1 #li-Hybrid

Thank you for considering this opportunity. Senior Recruiters partner exclusively with Startups and are in direct communication with hiring managers and founding team members.

uses AI-assisted tools as part of our candidate sourcing and screening process. All applications are reviewed by a human recruiter who makes all decisions about which candidates to your application seems like a good fit for the position a real member of our team will contact you soon!