Operations Supervisor

Job Title

Operations Supervisor

Job Description Summary

Reporting to the Operations Manager is a senior building operations position and is responsible for overseeing and providing administrative operational and technical service and support to the operations department. The primary task of the Operations Supervisor is to oversee the overall site operations inclusive of; building engineering building maintenance tenant coordination tenant requests/servicing and janitorial service program(s). The Operations Supervisor will ensure that the assigned real estate portfolio is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational and energy efficiency. They will also be responsible for the effective daily leadership of his/her staff managing the engineering program to the highest level of quality work customer service the C&W engineering platform and client expectations. The Operations Supervisor will perform at the highest of ethical standards reflecting the core values of C&W as defined in its Business Code of Conduct Policies and Procedures Manual and other related company policies. Responsible to plan implement coordinate and supervise all mechanical and electrical operations maintenance communications and energy management for assigned properties.

Job Description

• Supervise engineers and maintenance staff including hiring training personnel development etc.
• Ensure performance management coaching and development of team members through established HR processes and disciplinary actions.
• Participate and coordinate annual scheduling and execution of the C&W Safety Program as directed by Asset Services Engineering Leadership EH&S Administration and so forth. Responsible for 100% Compliance of the assigned portfolio.
• Manage operational accounts for building including variance reporting as required and assist in development and management of the operating and capital budgets
• Utility Management such as tracking use consumption cost reporting comparison models sub-metering budgeting variances as directed by Management and/or Leadership.
• Conduct regular inspections of building systems and equipment; identify and resolve issues.
• Assist in maintenance/engineering issues as required
• Recommend and implement improvements for preventive maintenance programs on an ongoing basis.
• Develop implement and maintain an effective preventive and predictive maintenance program for task scheduling routines and performance. Program to include procedures for annual semi-annual quarterly monthly and other scheduled maintenance as provided by the manufacturers recommendations and/or industry best practices.
• Manage and oversee the Environmental Health and Safety Management Program for the site
• Manage and oversee the Tenant Service Requests program
• Provide technical or administrative advice to internal and external clients
• Develop and maintain effective building-specific maintenance and safety procedure manuals.
• Assist Management in relation to tenant co-ordination and major projects and assist with site contractors and their approved vendors (drawing review site tours and Landlord Work job pricing)
• Coordinate development of and/or maintain an Operations Document Library including but not limited to construction plans structural plans as-built drawings MEP schedules line diagrams and schematics equipment and operation manuals start up and commissioning documents and equipment warranties.
• Formulate and conduct building-related systems and equipment training.
• Coordinate maintenance efforts with outside contractors tenant finish personnel and engineers.
• Oversee all building systems including fire/life safety plumbing HVAC and electrical issues; must remain current with latest HVAC technology trends.
• Maintain ongoing communication with tenants clients property management and vendors
• Develop specifications and assist in solicitation administration execution and performance of maintenance/ repair service contracts.
• Will assist in solicitation and acquisition of new management contracts
• Respond to all emergency situations quickly (fire evacuation equipment failure etc.) and customer concerns
• Implement and administer inventory control programs purchase parts and supplies.
• Ensure compliance with applicable codes requisitions government agency and company directives as relates to building operations.
• Maintained up-to-date budget accrual and contract cost tracking spreadsheets ensuring accurate financial reporting and cost monitoring.

• Communication Proficiency (oral and written)
• Interpersonal Skills
• Organizational Skills
• Technical Proficiency
• Leadership

• High School Diploma or GED Equivalent
• 5th Class Power Engineering Certificate
• BES I and II Diploma

• 7 years of Direct Work Experience in Supervisory Position in Commercial Office and Mixed Use Operations
• 3 years of Project Management Experience with Commercial Office and Mixed Use Operations

• Vocational/Technical training certificate
• Appropriate license/permit for trade as may be required i.e. Journeyman or Master Electrician License or City Licenses
• Universal Technician for CFCs depending on market licensure requirements
• Financial knowledge necessary for reading and understanding budgets budget variances and basic reporting as required by management
• Familiar with Energy Management System (EMS)/programming and Fire Alarm Systems
• Advanced Computing Skills in Outlook Excel & Word
• Familiarity with Angus COVE or other preventative maintenance software

Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team.

This posting is for a backfill position.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 68000.00 - $80000.00

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse inclusive and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process please email your request to Please refer to the job title and job location when you contact us.

Cushman & Wakefield sengage à respecter léquité en matière demploi. Notre objectif est doffrir un milieu de travail diversifié inclusif et exempt dobstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir loffre demploi dans un autre format ou daccéder à toute autre mesure dadaptation au cours du processus dembauche veuillez soumettre votre demande par courriel à Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: Cushman & Wakefield