Operations Manager (US, CA, MX, LATAM)

About Eightx

We provide Fractional CFO services for fast-growing eCommerce Brands and Agencies across Canada the United States and the United Kingdom with one goal in mind:

To help eCommerce business owners scale their businesses with more cash and less stress.

We are small but growing fast. That growth has outpaced our operations and that is exactly the problem we are hiring you to own.

About the position

We are hiring our Operations Manager - the person who makes sure the work gets done on time to standard without everything routing through the founder.

Today too much depends on individual heroics and last-minute saves. Month-end closes slip deliverables pile up without a clear owner capacity is unevenly loaded and when something goes wrong it escalates straight to the top. You will own the operating system that fixes this: delivery capacity process accountability and quality across our client-delivery teams (FP&A and Bookkeeping).

You will report directly to the Managing Partner. This is a high-trust high-authority role on a small senior team. Your decisions stick your work is visible and there is a real path to Head of Operations as we scale.

What you will own

On-time delivery

• Own the month-end close calendar and delivery schedule across the entire client portfolio staged due dates review turnaround and a hard standard for hitting them
• Run a single source of truth for every client deliverable and its owner; drive the overdue backlog to zero and keep it there
• Spot slippage before the client does and intervene early

Capacity & resource planning

• Balance workload across analysts and bookkeepers; assign and rebalance client books as the portfolio shifts
• Track hours against what is billed surface over- and under-utilisation and plan leave and backup coverage so nothing depends on one person
• Translate capacity reality into clear early hiring signals

Process SOPs & documentation

• Build and maintain the SOPs onboarding and handoff discipline that let the team scale without errors
• Eliminate key-person risk make sure knowledge lives in documentation not in peoples heads

People management accountability & quality

• Be the manager layer the delivery team is missing: regular 1:1s clear expectations performance management and follow-through
• Own the quality-control gate. Make sure senior review actually happens and standards are enforced
• Build a culture where problems surface early and people feel safe raising them

Escalation & compliance

• Be the first point of escalation for delivery and client-service issues so they stop defaulting to the founder; own approvals within a defined authority
• Keep statutory payroll and filing deadlines tracked and met across jurisdictions

What you must have (required)

• 5 years in operations delivery or service management ideally in professional services accounting/finance BPO or a client-delivery agency where deadlines quality and client satisfaction are the job
• A track record of managing remote teams including across time zones with real accountability for their output
• Demonstrated ability to build and enforce process SOPs scheduling systems QA gates and make them stick
• Strong judgment and backbone: you hold the line on standards and deadlines without being told to
• Excellent written and verbal communication and the organisation to run many moving parts at once
• Comfort working in a modern AI-heavy tool stack (we lean heavily on Claude and automation)

Nice to have (bonus)

• Finance or accounting fluency enough to judge the quality and timeliness of a month-end close (a CPA/CA is welcome but not required)
• eCommerce or agency exposure
• Experience standing up an operations function where none existed before

Hours & location

This is a fully remote role. We focus on output and impact rather than hours logged. Because you will manage a delivery team that works with North American clients and leadership the role requires daily overlap with Pacific or Eastern Time. Please apply only if a schedule with consistent PT/ET overlap works for you long-term.

What you will get in return

• Full-time competitive salary commensurate with experience plus a performance bonus
• Flexible output-focused working within the overlap window above
• Fully remote work
• Generous PTO plus national holidays
• Company-wide shutdown during the week between Christmas and New Years
• Real ownership and a path to Head of Operations as we grow

How to apply

Apply through this posting with your CV. Expect a straightforward respectful process:

1. Short screening call
2. A practical exercise drawn from real operational situations
3. Two interviews with the team

Short Video Submission Early Screening

As part of our initial screening process candidates will be asked to submit a short video. This helps us assess communication skills genuine interest in the role and basic video/audio setup.

Video Guidelines

• Length: 23 minutes
• Format: Phone or webcam

Please address the following in your video:

• Why are you interested in this position
• What do you know about Eightx
• What is your ideal work environment
• What are your key strengths
• Where do you see yourself in five years