Operations Manager (OM) Temporary Full Time Telfer Place

Role Description: Operations Manager

Role Type: Temporary Full Time Contract (Maternity leave coverage)

Mission

As the Operations Manager you will contribute to Extendicares purpose of Helping People Live Better by leading all business and administrative functions in a long-term care home. You will lead and mentor administrative staff while working closely with the Executive Director and leadership team to support the homes daily operations.

This role is accountable for the homes financial management payroll and benefits scheduling and workforce administration and other key administrative processes with a focus on compliance with company and regulatory requirements. Through your leadership and problem-solving skills you will drive efficiencies and foster a welcoming environment for residents families and employees.

Key Outcomes

• Ensure accurate and timely completion of key Human Resources (HR) processes including employee lifecycle updates bi-weekly payroll scheduling and benefits administration. Serve as the in-home subject matter expert for these functions.

• Oversee resident billing accounts and collection processes to ensure timely payments and accurate record-keeping.

• Support the homes financial health by proactively managing budgets monitoring spending and meeting financial targets. Regularly review financial reports to identify and investigate variances and take timely action to resolve issues and improve accuracy.

• Maintain compliance with provincial legislation company policies regulatory standards and collective bargaining agreements across all administrative and financial functions within a unionized environment.

• Lead and develop a high-performing administrative team that demonstrates Extendicares values and delivers exceptional service to residents families and employees.

Key Responsibilities

• Financial Acumen

• Lead and execute financial tasks such as processing payments coding time and expenses managing resident accounts and collections and maintaining accurate records for banking petty cash and provincial funding.

• Analytical Thinking

• Review and interpret payroll scheduling budget financial and HR data to ensure accuracy identify trends flag discrepancies and provide insights that support strategic and cost-effective decisions while recommending and implementing corrective actions as needed.

• Customer Service

• Support residents families and employees by acting as the primary contact for financial or HR inquiries resolving issues with empathy and professionalism.

• Lead

• Supervise and coach the administrative team fostering a high-performing service-oriented and collaborative office environment. Manage new employee onboarding activities.

• Collaborate

• Partner with the Executive Director home leadership union partners regional teams and head office resources to support daily home operations and contribute to a collaborative solution-focused environment.

• Maintain

• Oversee employee files HR documentation learning completion business processes and office workflows ensuring accuracy confidentiality and compliance with provincial legislation company policies collective bargaining agreements and regulatory standards.

• Continuous Improvement

• Enhance efficiency and performance by streamlining back-office processes applying data insights and supporting ongoing home initiatives projects and local implementation of corporate projects.

• Values Alignment

• Promote Extendicares Mission Vision and Values by demonstrating integrity respect and a commitment to residents rights.

• Flexibility

• Assume additional responsibilities or tasks that are unique to a specific home or are temporary in nature.

Required Education Credentials and Experience

• Post-secondary education in Business Administration Accounting or Human Resources.

• Proficiency in Microsoft Office Suite (Word Outlook Teams SharePoint) and advanced proficiency in Microsoft Excel.

• Demonstrated working knowledge of cloud-based systems such as Workday and PointClickCare preferred.

• 35 years of experience in business or office operations preferred; experience in long-term care or healthcare is an asset.

• 23 years of supervisory or people leadership experience preferred.

• Demonstrated expertise in HR payroll benefits administration scheduling accounts receivable/payable and a strong working knowledge of practices within a unionized environment including the interpretation and application of collective agreements.

• Proven ability to apply organizational skills analytical thinking and attention to detail while maintaining superior customer service in a fast-paced multi-functional environment.

• Demonstrated ability to manage multiple priorities under tight deadlines.

• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Core Competencies

• Computer Skills and System Proficiency

• Multi-tasking and Prioritizing

• Financial Acumen

• Customer Service and Communication

• Analytical Thinking

• Time Management

• Attention to Detail

• Relationship Management

• Change Management

Attributes of an Effective Leader

• Strategy Development

• Understands the organizations strategy and sets priorities to make it happen.

• Self-Motivated and Results Driven

• Takes ownership and holds themselves and others accountable for delivering high-quality timely and cost-effective results.

• Collaboration

• Inspires a collaborative team environment and works effectively with others while demonstrating the ability to influence.

• Effective Communication

• Actively listens seeks to understand all perspectives and communicates with respect.

• Problem Solving

• Recognizes and takes ownership of issues even when they fall outside of a clear role mandate.

• Builds High-Performing Teams

• Builds the capability of individuals and teams through continuous feedback coaching and a commitment to learning and development.

• Data Analytics & Continuous Improvement

• Uses data to identify and measure performance and develop solutions that drive continuous improvement.

What Extendicare Has to Offer

At Extendicare we believe that working as a team creates an environment that allows us to reach our potential. We value each employee encourage equal opportunity for growth and recognize achievement.

As a valued member of our team you can expect:

• Continuous mentorship and support for lifelong learning.

• Opportunities for advancement and career growth within the organization.

• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.

• Employee and Family Assistance Program (EFAP).

• Robust benefits package.

About Extendicare

Extendicare is a leading provider of care and services for seniors across Canada operating under the Extendicare ParaMed Extendicare Assist and SGP Purchasing Network brands.

We are committed to delivering quality care to meet the needs of a growing seniors population inspired by our mission to provide people with the care they need wherever they call home. We operate a network of long-term care homes (both owned and under management contracts) deliver over 11 million hours of home health care services annually and provide group purchasing services to third parties representing approximately 150000 beds across Canada.

Extendicare proudly employs nearly 30000 qualified highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.