Operations Manager

• Lead and support Facility Managers Maintenance Team Leads technicians security personnel and contractors.
• Hold weekly operational discussions to assign work balance workloads across sites identify operational roadblocks and communicate key matters upward to leadership.
• Coach employees on safety work-order practices documentation client service and contractual requirements.
• Monitor and oversee engagement training overtime staffing capacity and performance expectations.
• Promote accountability teamwork ownership professionalism and consistent service delivery across the portfolio.

• Review incidents equipment outages service interruptions and after-hours escalations and communicate significant matters to leadership.
• Assist in prioritizing repairs based on safety tenant impact operational risk contractual response times and funding requirements.
• Monitor work-order backlog aging tasks repeat failures preventive-maintenance compliance operational costs and key performance indicators.
• Coordinate planned shutdowns temporary operating measures emergency response and service restoration activities.
• Conduct quarterly site walkthroughs and verify the condition reliability and performance of critical building systems.
• Develop and maintain Standard Operating Procedures Maintenance Operating Procedures Emergency Operating Procedures and risk controls.
• Ensure all contractual Key Performance Indicators are achieved as outlined in the contract without fail.

• Ensure compliance with health safety environmental fire life-safety and applicable building requirements.
• Review incidents hazards near misses inspections audit findings and outstanding corrective actions.
• Oversee or verify contractor orientations hazard assessments permits credentials insurance WCB status and safe-work documentation with Facility Managers and the HSE team as needed.
• Ensure Prime Contractor responsibilities are fulfilled.
• Oversee emergency preparedness business continuity training status and prompt resolution of site issues.
• Ensure asbestos lead silica mould mercury ozone-depleting-substance and other hazardous-material programs are followed.
• Ensure Facility Managers review hazardous-material assessments before maintenance renovation or demolition and engage qualified consultants or abatement contractors when required.
• Ensure Facility Managers maintain required inventories service logs assessment reports notifications and compliance records.

• Ensure Facility Managers manage portfolios service contracts operating budgets forecasts recoverable work and account margin.
• Interpret and understand the Master Service Agreement statements of work roles and responsibilities service levels and approval requirements.
• Monitor cost variances and identify savings efficiency improvements and appropriate new revenue opportunities within the service contract.
• Ensure Facility Managers follow procurement processes approval thresholds and segregation-of-duties requirements.
• Ensure Facility Managers maintain clear communication with clients tenants vendors consultants and internal technical teams.
• Ensure Facility Managers respond to client requests complaints and escalations and verify that corrective actions are completed.
• Ensure Facility Managers attend client tenant contract safety and operational meetings and document decisions risks commitments and follow-up actions.

• Ensure Facility Managers review and approve quotes scopes of work purchase requests and work orders within delegated authority.
• Maintain that Facility Managers follow the required process from quotation and work-order creation through dispatch progress updates completion and verification.
• Ensure Facility Managers review preventive-maintenance schedules technical submissions permits and evidence of completed work.
• Ensure Facility Managers confirm services have been satisfactorily delivered before approving invoices or closing work orders.
• Ensure completed work is accurately documented recoverable costs are captured and eligible services are billed.
• Ensure accurate monthly and year end accruals with the coordination of operations and PSC team.

• Ensure Facility Managers coordinate incident communications and escalate significant operational safety environmental and business-continuity events.
• Prepare or approve tenant notifications for shutdowns hazards incidents construction testing and service interruptions.
• Coordinate affected stakeholders during planned and unplanned outages and provide timely status updates through restoration.
• Maintain incident records action logs lessons learned and supporting evidence for client or regulatory review.

• Coordinate consultants contractors schedules budgets permits shutdowns and tenant impacts for operational and capital projects.
• Review project scopes technical requirements design deliverables commissioning records and closeout documentation.
• Track milestones deficiencies changes risks and corrective actions.
• Identify recurring failures deferred maintenance lifecycle risks and future capital requirements.

• Identify evaluate and implement innovative solutions that improve service delivery operational reliability safety performance client experience and cost efficiency.
• Promote the use of technology data analytics dashboards mobile tools automation and digital work-order practices to improve visibility accountability and decision-making.
• Encourage Facility Managers and site teams to identify process improvements share lessons learned and adopt effective practices across the portfolio.
• Support pilot projects and innovation initiatives related to energy efficiency predictive maintenance asset reliability sustainability tenant communication and contractor performance.
• Use operational trends incident data maintenance history and client feedback to recommend practical improvements that reduce repeat failures improve response times and strengthen compliance.
• Collaborate with internal technical teams vendors consultants and clients to assess emerging tools building technologies and service delivery enhancements that align with contract requirements and business objectives.

• Prepare and review monthly reports financial ledgers preventive-maintenance summaries service-request reports project updates and quality-assurance records.
• Track contractual key performance indicators and service-level performance and implement recovery plans when targets are missed.
• Prepare for client internal safety financial and regulatory audits and provide complete supporting records.
• Analyze trends in failures costs incidents complaints and work-order performance to identify process improvements.
• Standardize effective practices across sites and monitor whether corrective actions produce sustained results.

• Post-secondary degree FMA RPA IFMA designation and equivalent experience in Facilities Management Engineering Building Operations Business Administration or a related field.
• Significant progressive experience in facilities management building operations contract management or technical services leadership.
• Experience managing multi-site portfolios operational teams budgets client relationships contractors and service delivery obligations.
• Strong knowledge of building systems preventive maintenance health and safety environmental programs and regulatory compliance.
• Experience with computerized maintenance management systems work-order governance procurement processes and financial reporting.
• Experience supporting innovation technology adoption process improvement or data-driven operational reporting is considered an asset.
• Valid drivers license and ability to travel between sites as required.
• Minimum ten years working experience in the facility management field to manage large commercial or government facilities.

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