Operations Coordinator

Be part of something bigger in the North.

At Advanced Medical Solutions we dont just support healthcare we deliver critical services to communities across Northern Canada. From air ambulance and ground ambulance to community paramedicine and industrial medical services our work matters and so do the people behind it.

Were looking for an organized proactive and solutions-focused Operations Coordinator to join our Yellowknife headquarters and help keep the equipment vehicles systems and operational resources behind our services running safely and efficiently.

This is a role for someone who enjoys variety takes initiative pays attention to the details and likes being the person who keeps things moving behind the scenes.

About The Role

This is a full-time in-person role (37.5 hours/week) based at our Yellowknife headquarters near the airport.

Reporting to the Clinical Operations Managers the Operations Coordinator provides administrative equipment vehicle and operational support across our Clinical Support Industrial Ground Ambulance and Air Ambulance business and support units.

Youll work closely with Operations personnel and teams across AMS to coordinate activities maintain accurate records support equipment and fleet readiness and help ensure the professional and effective delivery of operational services.

As a central point of support for operational assistance youll be responsible for coordinating multiple priorities and helping ensure our teams have the equipment vehicles information and resources they need.

What Youll Be Doing

No two days will look exactly the same. Youll be coordinating multiple moving pieces and helping ensure our equipment vehicles records and operational systems remain organized maintained and ready to support our teams.

Coordinating Medical & Non-Medical Equipment

• Coordinate scheduled biomedical servicing maintenance and repairs for medical and non-medical equipment

• Plan and schedule equipment repairs to maximize equipment availability and efficiency control costs and reduce unscheduled downtime

• Arrange equipment servicing and complete authorized minor unscheduled maintenance when required

• Organize complete and document scheduled equipment checks in accordance with established requirements

• Monitor required daily and weekly equipment checks and ensure they are completed and properly logged

• Maintain accurate medical equipment records service documentation and repair histories

• Manage and coordinate the resolution of incident reports involving medical and non-medical equipment

• Document findings follow-up activities and corrective actions related to equipment incidents

• Work collaboratively with the Supply Services Team to order new medical and non-medical equipment

• Plan and coordinate equipment transfers between AMS locations

• Track newly ordered medical equipment from purchase through receipt and deployment

• Support Clinical Support in identifying coordinating and fulfilling equipment requirements

• Coordinate with IT on troubleshooting repairs and updates for operational computers and cellular phones

Keeping Our Fleet Moving

• Coordinate vehicle maintenance and repairs to support the safe reliable and efficient operation of AMS vehicles

• Plan and schedule preventative maintenance and repairs to maximize vehicle availability control costs and reduce unscheduled downtime

• Coordinate seasonal vehicle preparation

• Complete or coordinate vehicle checks to verify that vehicles are safe clean and operational

• Arrange and follow up on corrective action when vehicle deficiencies are identified

• Receive and review vehicle incident reports coordinate required follow-up document findings and corrective actions and close reports in accordance with applicable processes

• Maintain accurate electronic vehicle service records

• Manage vehicle registration renewals and insurance cards

• Communicate vehicle maintenance activities repairs and operational concerns to the Clinical Operations Managers

Supporting Operations & Administration

• Coordinate and communicate scheduled biomedical and maintenance activities for medical and non-medical equipment and vehicles

• Maintain accurate and up-to-date databases used to track AMS assets including medical equipment non-medical equipment and vehicles

• Initiate Authorization for Expenditure (AFE) requests when purchasing medical or non-medical equipment and forward requests for approval

• Receive and review equipment and vehicle incident reports and coordinate required follow-up

• Document findings and corrective actions for equipment and vehicle incident reports and ensure reports are closed within the applicable process

• Ensure medical equipment and vehicle service records are electronically filed and maintained

• Prepare and submit accurate operational reports within established timelines and in accordance with organizational requirements

• Maintain clear accurate and organized operational documentation and records

• Coordinate with Operations personnel and other departments to support day-to-day operational requirements

Who Is This Role Perfect For

This role is ideal for someone who:

• Enjoys coordinating multiple moving pieces and keeping things organized

• Takes initiative and follows through on tasks

• Is comfortable balancing administrative responsibilities with hands-on operational work

• Can triage competing demands establish priorities and set daily and weekly goals

• Remains composed and solutions-focused when priorities change or operational issues arise

• Enjoys problem-solving and finding practical solutions

• Communicates clearly and professionally with different teams and stakeholders

• Is comfortable working autonomously while knowing when to collaborate or escalate an issue

• Takes pride in maintaining accurate records and documentation

• Can develop and follow work plans while adapting to changing operational needs

• Values teamwork and builds positive working relationships

• Wants to contribute to a team supporting essential healthcare services across Northern communities

What You Bring

• A diploma or certificate in Business Administration Operations Logistics Asset Management or a related field is preferred

• Relevant experience coordinating equipment vehicles maintenance records or operational services may be considered in place of formal education

• Strong organizational and time management skills

• Strong problem-solving skills and the ability to approach operational challenges calmly and effectively

• Ability to triage competing demands establish priorities and set daily and weekly goals

• Ability to develop and follow work plans

• Strong written and verbal communication skills

• Ability to work autonomously while contributing effectively within a team

• Strong attention to detail and demonstrated proficiency in preparing and maintaining accurate operational documentation and records

• Proficiency in Microsoft Word Excel SharePoint and Outlook

• Ability to maintain professional standards in preparedness personal presentation and communication

• Ability to maintain positive and professional working relationships with colleagues and other stakeholders

• Ability and willingness to comply with applicable Operations policies procedures and program requirements

• A valid Class 5 drivers license with a clean and safe driving record

Experience in fleet coordination equipment or asset management logistics healthcare emergency services or other operational environments is an asset.

What To Expect

This isnt a role where youll spend every day doing the same thing. You may be coordinating a vehicle repair one moment following up on biomedical equipment servicing the next completing an equipment check updating operational records or working with another AMS team later in the day.

The role includes a mix of computer-based work and hands-on operational support. You should be comfortable:

• Sitting and/or standing for prolonged periods

• Using a computer for extended periods of time

• Safely completing equipment and vehicle inspections in office shop warehouse and outdoor environments

• Safely lifting carrying pushing or pulling items weighing up to 50 lbs.

• Occasionally working outside regular business hours and being available to respond to urgent equipment or vehicle issues when required

• Working in accordance with applicable AMS Operations policies procedures and program requirements

Why Join Ams

• Be part of meaningful work supporting healthcare across Northern communities

• Work with a supportive team-oriented group

• Gain exposure to a variety of healthcare and emergency medical operations

• Take ownership of a role that directly supports frontline teams

• Work across equipment fleet administration and operational coordination rather than being limited to one area

• Enjoy a position with variety responsibility and opportunities to solve real operational challenges

• Experience the unique lifestyle and community of Yellowknife

Interested

If youre organized resourceful and enjoy being the person who keeps equipment vehicles and operations moving wed love to hear from you.

Apply today and be part of a team that makes a real impact in the North.

At Advanced Medical Solutions we are committed to fostering an inclusive diverse and accessible workplace. We recognize the importance of equitable healthcare access and culturally safe service delivery in partnership with Indigenous communities.

If you require accommodation during the recruitment process or while performing your role please let us know. We will work with you to provide reasonable accommodation in accordance with applicable legislation.

Required Experience:

IC