Operations Coordinator

Company Information

Farber is one of Canadas oldest largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979 Farber has over 300 employees working across the country and has helped well over 200000 Canadians with their debt.

And now were embarking on our next stage of transformation & significant growth. To do that we are hiring experienced enthusiastic motivated innovative and client-centric team members to play critical roles in helping us reach our ambitious goals.

If this sounds exciting to you come join us to better serve the growing number of Canadians who are in need of financial help.

Position Summary

The Ops Coordinator executes daily BAU tasks thatmaintainoperational stability and supportthe Frontline and CMC ensure accuracy documentation adherence andtimelycompletion of assigned workflows.

Key Responsibilities

BAU Task Execution

• Perform assigned workflows including scheduling queue monitoring data validation and document preparation.

• Follow SOPs consistently and escalate deviations promptly.

• Prepare and distribute individual and shared communications.

• Maintain SharePoint content folders and structure.

• Process commissioner appointment packages across Canada.

• Create and distribute monthly newsletters.

Communication & Coordination

• Support frontline teams with operational updates and confirmations.

• Coordinate internal communication related to assigned tasks.

Documentation & Recordkeeping

• Maintain trackers logs and workflow documentation.

• Suggest updates to SOPs or processes when gaps areidentified.

• Support onboarding/offboarding workflows for government accounts schedules lists internal sites and applications.

• Assist with S-Drive custom forms updates and organization.

• Ensure full coverage when team members are away including preparing structured handover notes.

• Raise process improvements proactively.

Ownership Expectations

• Demonstrate autonomy within assigned areas.

• Maintain current knowledge of workflows tools and processes.

• Identifyand escalate risks or improvement opportunities.

• Own accuracy timeliness and end-to-end quality of deliverables.

Qualifications

• 13 years in operations administration or support roles.
• High attention to detail and reliability.
• Ability to manage multiple tasks.

• Strong communicationand organizational capability.
• Proficient with Microsoft 365 Applications.

Nice to Have / Growth Areas

• Interest in analytical or improvement paths.

• Familiarity with workflow tools or CRM platforms.
• Experience in SharePoint online site administration.

Benefits and Perks

• Flexible work arrangements
• Generous vacation-wellness days and birthday off
• Extended health and dental coverage plus virtual doctor services
• Employee Assistance Program and mental health resources
• Company-matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive access to perks and discounts

Position:Operations Coordinator
Location:Hybrid/North York
Industry:Financial Services
Employment Type:Permanent/Fulltime
Salary: $47000- $53000 Bonus

Our Culture at Farber

At Farber helping people is at the heart of everything we doand that commitment extends to our employees clients and partners alike. Were dedicated to building an inclusive diverse and equitable workplace where everyone feels valued respected and supported from day one.

Our culture is grounded in recognition growth and connection. We celebrate our people through meaningful awards and recognition programs invest in their development through training/learning academies education reimbursement and foster an environment of respect that is felt across the organization. We also take pride in celebrating the diverse communities we serve and work in creating a workplace where everyone can show up as their authentic selves.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

• If you require any accommodations throughout the recruitment processincluding alternate interview formats accessible materials or any other accommodationswe encourage you to contact us at.

We thank all candidates for submitting their resume however only those selected for an interview will be contacted.