Operations Control QA Analyst II

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are looking for an Analyst Reconciliations and Reporting to support the oversight administration and reconciliation of approximately 3000 accounts across multiple books of this role you will help ensure the accuracy integrity and timely certification of reconciliation activities while supporting system administration audit readiness and key operational processes across TD Asset Management.

This is a great opportunity for an analytical detail-oriented professional who enjoys solving complex operational issues improving processes and using data to drive better business outcomes. The successful candidate will work closely with partners across Technology Operations Business Architecture Wealth business lines and external vendors to identify root causes strengthen controls and support continuous improvement initiatives.

Job Responsibilities

• Manage and support complex reconciliations as part of the month-end certification process including break investigation assignment reporting escalation tracking and resolution.

• Analyze reconciliation controls and operational processes to identify gaps recurring issues data quality concerns source file errors and opportunities for remediation.

• Conduct root cause analysis and recommend practical risk-based solutions to strengthen controls improve service levels and reduce recurring breaks.

• Support continuous improvement initiatives across reconciliation investigation reporting and operational workflows.

• Partner with Technology Business Architecture Operations Wealth business lines vendors and other stakeholders to resolve issues and implement sustainable process improvements.

• Develop metrics reporting dashboards scorecards and data visualizations to communicate reconciliation trends impacts risks and recommendations.

• Provide analytical and business analysis support to help inform decisions resolve complex business problems and identify opportunities to improve business value.

• Process transactions accurately and within established guidelines procedures service level agreements internal policies and regulatory requirements.

• Respond to customer partner and vendor inquiries in a timely and professional manner escalating operational service or risk issues as appropriate.

• Support audits controls reporting research presentations and communications for management and broader stakeholder audiences.

• Act as a subject matter expert or project/workstream lead for small-scale initiatives as required.

• Contribute to a positive team culture by sharing knowledge supporting cross-training assisting colleagues and maintaining strong communication on priorities risks and progress.

• Promote a strong culture of risk management confidentiality quality innovation and continuous improvement.

Job Requirements

• 35 years of related experience in financial services Wealth operations reconciliations reporting controls or a similar operational environment.

• Strong understanding of Wealth business processes operational functions applications and books of record.

• Proven analytical and problem-solving skills with the ability to interpret data investigate issues identify root causes and recommend effective solutions.

• Ability to manage competing priorities work effectively in a fast-paced environment and meet service productivity and SLA expectations.

• Strong written verbal and presentation skills with the ability to communicate complex information clearly and concisely to a range of stakeholders.

• Advanced Excel skills; experience with Tableau or other reporting/data visualization tools is an asset.

• Experience supporting audits regulatory requirements controls or risk management activities is an asset.

• Strong relationship management and collaboration skills with the ability to work effectively with internal and external partners.

• Experience supporting process improvement process mapping automation metrics development or technology-enabled change is an asset.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):