Operations Area Operations Manager (Guardteck)

Position OverviewThe Area Operations Manager is an internal-facing role focused on efficiency logistics and quality control across a portfolio of sites. This position owns internal operations scheduling logistics audits support services and financial responsibilities including operates 24/7 and so does this role. The successful candidate must be available to work both day and night shifts on a rotating basis and be reachable for coverage emergencies outside scheduled hours. This is not a Monday-to-Friday ResponsibilitiesScheduling & Operations Support 30%The operational engine of this and maintain schedules across multiple sites and shift patterns including 24/7 and overnight coverageManage shift coverage requests and last-minute replacements including callouts and no-shows at any hourApprove and track overtime with active management of OT against budgetMaintain the job board and shift assignmentsCreate and update post ordersMaintain site-specific SOPsPlan deployment for special events site transitions and seasonal surgesCoordinate site audits and follow-upHR & Employee Administration 30%Resolve payroll discrepanciesProcess vacation and leave requests (sick leave bereavement unpaid leave)Issue employment verification and reference lettersManage resignations and terminationsConduct disciplinary meetings and maintain documentationAdminister performance improvement plans (PIPs)Coordinate onboarding and offboardingComplete probationary reviews and status updatesTrack certifications and licence renewals (BST OFA Use of Force)Maintain employee files digital and physicalConduct exit interviewsEquipment Uniforms & Logistics 20%Track uniform issuance and returnAllocate equipment and control inventory (radios vests flashlights)Maintain fleet vehicle usage logs and service schedulesInvestigate and follow up on lost or stolen equipmentCompliance & Quality Assurance 20%Track and escalate incident reportsSupport licence and compliance audits internal and externalTrack WCB claims and coordinate return-to-workMonitor employee compliance with training and documentation requirementsAdditional ResponsibilitiesParticipate in regular operations meetingsServe on committees as assignedOther duties as reasonably assignedRequired QualificationsScheduling & Workforce Management essentialDemonstrated scheduling experience in a multi-site 24/7 environmentProven ability to maintain coverage and fill rate under pressureExperience controlling overtime without compromising coverageA structured approach to callouts no-shows and last-minute gapsUnderstanding of BC hours-of-work overtime and rest-period requirementsTechnologyStrong technical aptitude and comfort learning new systems quicklyAdvanced Microsoft Office skills particularly ExcelExperience with workforce management or scheduling platformsFamiliarity with ATS and HRIS systemsAvailabilityAble to work rotating day and night shiftsAvailable weekends holidays and outside standard business hours as operational needs requireReachable for urgent coverage issuesExperienceMinimum 6 months in the security industryAlarm monitoring dispatch or call centre experienceKnowledge of security operations and ACD systemsExperience with integrated security systems (CCTV access control intrusion)EducationPost-secondary education in criminology emergency management justice or security management or equivalent experienceStrong AssetsTrackTik experience a significant assetExperience with WinTeam Celayix or comparable workforce platformsValid BST OFA or Use of Force certificationExperience in a high-growth or fast-scaling organisationClass 5 drivers licenceCompetenciesOperationalExceptional organisational and time management skillsStrong attention to detail and ability to follow process preciselyProven ability to manage tight deadlines and competing prioritiesSound judgment under pressure including emergency situationsInterpersonalExcellent written and verbal communicationStrong customer service orientationAbility to influence and lead without direct authorityEmotional intelligence to build buy-in and engagementDiscretion and the ability to maintain confidentialityPersonalWorks independently and collaborativelyHonesty discipline and commitmentSelf-motivated and effective in a fast-paced environmentCommitment to continuous self-directed learningA sense of humour and genuine enthusiasm#GTHP