Operational Efficiency Analyst

The Opportunity: At Equitable our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy act with intention stay curious and support one another every step of the way. If youre looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard and your growth is encouraged wed love to connect. As an Operational Efficiency Analyst you will lead strategic initiatives to enhance client and partner experiences by redesigning processes improving reporting and delivering data-driven insights. Youll apply methodologies like Lean Six Sigma to identify opportunities implement solutions and drive measurable improvements in operational performance. This role plays a key part in modernizing systems and supporting business leaders with impactful analytics and process transformation. Join one of the Waterloo Areas Top Employers for 2025 and Southwestern Ontarios Top Employers for 2024 and be part of something that Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum youll do:Identify own and implement initiatives that improve operational processes sometimes from initial opportunity identification through to sustained benefits realization to increase quality and client valueConsult with management on business needs opportunities and operational effectiveness with recommended solutions for process improvementsConduct in-depth process analysis and propose how existing processes can be transformed through automation and digitization leveraging Microsoft Visio to map both current and future state processesDevelop and implement the change management plan as part of process redesign initiativesConsults and coordinates with stakeholders to design and map business processes and proceduresDefines requirements for new or enhanced process changes ensuring client needs are central to design solutionsWork in partnership with Operations to ensure successful implementation of improved or new processes and proceduresPerform analysis of operational data insights and identify potential opportunities for operational improvementsOwn all aspects of process redesign initiatives from opportunity identification to creation of new processes and implementationApply process analysis improvement and reengineering methodologies and principles to create a strategy and plan for modernization projectsDevelop and execute process redesign implementation plans leading and coaching business teams through implementation to ensure strong change managementProvide regular updates to leadership on the status of initiatives and quantified savings achievedBuild and implement tools (i.e. dashboards and reporting) to support the operational processes What youll bring:3-5 years of experience with process redesign initiatives using formal process improvement methodologiesUniversity degree in Finance Computer Science Data Management Business Administration Mathematics or related field or equivalent combination of education and work experience3 years of demonstrated quantitative analysis data management techniques data engineering techniques and processes preferably in insuranceFundamental knowledge of the project management life cycle and change management principles for planning requirements design communication implementation and evaluationDemonstrated ability to apply process analysis improvement and reengineering methodologies and principles to identify and implement initiatives to improve operational processes through simplification and automationProven ability to manage stakeholder relationships from executives to individual contributorsStrategic mindset with the ability to prioritize business needs and determine the complexity of the process changeLean Six Sigma Green Belt certification as a minimum with commitment to work toward Black Belt certificationProficient in use of Visio or similar process mapping software applicationsHighly proficient in developing solutions with Microsoft Power Platform applications including Power BI PowerApps and FlowWhats in it for you:Career Growth: Regular learning sessions and developmentopportunitiesTotal Rewards: Incentive pay annual salary reviews employer-paid benefits and pensionmatchingTime Away: Competitive vacation plus one paid volunteer day each yearFlexibility: Healthy work-life balance with employee wellness always top of mind complemented by a dress for your day Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at Were happy to base pay will be based on your skills qualifications experience and addition to your salary this role is eligible for a discretionary annual incentive award tied to business performance plus a wide range of competitive benefits. If youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats To: Manager Operations EnablementDepartment: Individual Wealth Term: Permanent Full-Time