Omnichannel Engagement & Solutions Partner

Make your mark for patients

We are looking for an Omnichannel & Engagement Solutions Partner to join our Program Project & Portfolio Management team based out of our office in Oakville ON (hybrid 2 days/ week onsite)

About the role

The Omnichannel & Engagement Solutions Partner is accountable for shaping and delivering omnichannel engagement strategies that enable personalized compliant and impactful customer experiences across the affiliate.

Who youll work with

The role balances strategy with hands-on execution acting as a trusted partner to Marketing Medical Sales and Global Omnichannel teams.

What youll do

Strategy Planning & Omnichannel Leadership

• Lead the design and evolution of integrated omnichannel engagement strategies aligned to brand medical and business objectives.
• Partner with Marketing and Medical teams to translate strategy into end to end customer journeys defining personas engagement objectives channels and success metrics.
• Act as a thought partner to cross functional teams embedding omnichannel best practices into annual brand and medical planning.
• Continuously improve and evolve our Global customer journey governance omnichannel launch model; and processes related to digital asset development and marketing automation.

Campaign & Journey Design and Management

• Partner with relevant brand stakeholders to manage the end to end design execution and optimization of brand omnichannel campaigns and customer journeys across digital and non-digital touchpoints.
• Oversee campaign planning timelines dependencies and execution ensuring high-quality compliant and timely delivery.
• Lead post campaign reviews and performance assessments translating insights into actionable recommendations for continuous improvement.

Cross Functional & Stakeholder Partnership

• Serve as a key omnichannel partner for Marketing Medical Sales and other Go to Market stakeholders.
• Build and maintain strong relationships with Global Omnichannel International Markets and Digital teams to leverage global capabilities templates and assets.
• Align local execution with global frameworks while identifying opportunities for local innovation and scalability..
• Work with brand teams to manage relationships with external vendors and agencies supporting digital campaigns journey orchestration content creation and analytics.

Project Management & Digital Asset Enablement

• Lead the project management of digital asset creation including websites portals email campaigns and marketing automation assets.
• Oversee Medical Legal and Regulatory review processes when relevant for digital content ensuring compliance while enabling speed and reuse.
• Champion modular reusable content and scalable asset development aligned with global standards.

Change Management & Capability Implementation

• Support the rollout and adoption of new digital and omnichannel capabilities platforms and ways of working.
• Partner with the Omnichannel Stakeholder Engagement Lead to drive change management initiatives including training communication and enablement.

Analytics & Optimization

• Serve as a subject matter expert on omnichannel analytics performance measurement and optimization.
• Define analytics frameworks and KPIs to measure campaign effectiveness customer engagement and journey performance.
• Leverage insights to inform strategic decisions optimize future engagements and demonstrate omnichannel impact.

Interested For this role were looking for the following education experience and skills

• Bachelors degree in Business Marketing Digital Life Sciences or a related field required.
• Masters degree (MBA MSc or equivalent in Business Science Digital or Life Sciences) strongly preferred.
• At least 2-3 years of experience in omnichannel marketing customer engagement or related roles within pharmaceutical healthcare or regulated industries.
• Demonstrated ability to operate at both a strategic and executional level managing complex initiatives end to end.
• Proven experience partnering with Marketing and Medical teams to design and deliver customer centric engagement strategies.
• Experience leading or managing vendors creative agencies or external partners.
• Strong project management experience with the ability to manage multiple initiatives stakeholders and timelines concurrently.
• Experience with digital material management tools (e.g. Veeva) CRM and marketing automation platforms; Salesforce Marketing Cloud experience is a strong asset.
• Solid understanding of campaign performance drivers and optimization approaches.
• Knowledge of omnichannel trends customer experience design and digital innovation.
• Experience working within a regulated healthcare environment and with agencies such as PAAB/IMC is preferred

This positions reasonably anticipated base salary range is $96000 - $126000. The actual salary offered will take into account related knowledge skills experience and location among other factors and may fall outside the expected range.

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe inspired by patients and driven by science.

Weve embraced a hybrid-first approach to work bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position roles are hybrid with 40% of your time spent in the office.

Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

We are committed to fostering an inclusive accessible environment where all employees and members feel valued respected and supported. We are committed to meeting the accessibility needs of persons with disabilities.

If you require an accommodation for the recruitment/interview process (e.g. alternate formats of materials accessible meeting rooms or other accommodation) please contact and we will work with you to meet your needs.

Please note that our hiring process includes the use of artificial intelligence (AI). All final hiring decisions are made by our hiring teams.