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Office Coordinator Customer Service Representative
Job Location:
Hourly Salary:
Posted:
26 August 2026 (14 days ago)
Posted:
Application Deadline:
7 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Responsive recruiter
Benefits:
- Free uniforms
- Health insurance
- Training & development
- Wellness resources
- Company parties
- Competitive salary
- Free food & snacks
Office Coordinator Customer Service & Scheduling
Handyman Connection Victoria BC
$26$28/hour based on experience
Handyman Connection Victoria BC
$26$28/hour based on experience
Handyman Connection Victoria is looking for an organized personable tech-comfortable Office Coordinator to keep our clients contractors and daily workflow moving smoothly.
This role blends customer service scheduling administration and follow-up. Youll communicate with clients coordinate with contractors manage job information and make sure the right details reach the right people at the right time.
This is not a call-centre or data-entry role its a hands-on office position for someone who enjoys variety likes helping people and can juggle day-to-day tasks while keeping the bigger picture in view. Construction experience isnt required but you must be comfortable working with people learning software keeping accurate records and following tasks through to completion.
What Youll Do
- Respond to client calls emails texts and online requests
- Coordinate communication between clients contractors and the office
- Ask the right questions understand requested work and document it accurately
- Schedule assessments jobs and follow-ups
- Track estimates scheduled work and outstanding items
- Maintain accurate client contractor and job records
- Keep clients informed throughout the process
- Help contractors get the information they need
- Spot missing information scheduling conflicts and issues early
- Assist with reports documentation and general office admin
- Look for ways to improve office processes and efficiency
What Were Looking For
- Strong customer service and administrative skills
- Friendly and approachable but comfortable with direct conversations
- Excellent attention to detail
- Able to manage multiple priorities without losing track of follow-ups
- Takes initiative rather than waiting to be told
- Communicates professionally by phone email and text
- Confident learning new technology and troubleshooting basic issues
- Comfortable working independently and taking ownership
- Stays calm and solutions-focused when priorities shift
Experience in construction home services scheduling or dispatch is an asset not required.
Technology Matters
Strong computer literacy is essential job-management/CRM software email calendars spreadsheets cloud documents and multiple systems throughout the day.
AI experience is an asset and we mean more than using ChatGPT or Claude as a search engine. Were interested in candidates whove used AI or other tech to improve a process build a useful tool or template organize information solve a problem or cut down repetitive work.
Strong computer literacy is essential job-management/CRM software email calendars spreadsheets cloud documents and multiple systems throughout the day.
AI experience is an asset and we mean more than using ChatGPT or Claude as a search engine. Were interested in candidates whove used AI or other tech to improve a process build a useful tool or template organize information solve a problem or cut down repetitive work.
The Right Person
Organized without being rigid professional without being cold friendly without avoiding accountability. Clients feel looked after when they speak with you; contractors want to work with you because youre helpful respectful and reliable. When something doesnt look right you investigate rather than assume someone else will handle it. You wont know everything on day one we expect you to ask questions learn how our business works and grow into understanding how a job moves through our whole system.
Organized without being rigid professional without being cold friendly without avoiding accountability. Clients feel looked after when they speak with you; contractors want to work with you because youre helpful respectful and reliable. When something doesnt look right you investigate rather than assume someone else will handle it. You wont know everything on day one we expect you to ask questions learn how our business works and grow into understanding how a job moves through our whole system.
Location: Esquimalt Victoria BC
Position: Full-time
Schedule: MondayFriday 8:30 am4:00 pm
Compensation: $26$28/hour based on experience
Benefits: Company benefits after 90-day probation
Position: Full-time
Schedule: MondayFriday 8:30 am4:00 pm
Compensation: $26$28/hour based on experience
Benefits: Company benefits after 90-day probation
To Apply
Submit your résumé and answer: Tell us about one practical way youve used technology or AI to improve a process solve a problem or save time. Were not looking for the most technical answer we want to understand how you think learn and solve problems.
Submit your résumé and answer: Tell us about one practical way youve used technology or AI to improve a process solve a problem or save time. Were not looking for the most technical answer we want to understand how you think learn and solve problems.
Compensation: $26.00 - $28.00 per hour
Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.
If youre interested in:
- high earnings potential
- a flexible schedule that you control
- using your skills to help improve others lives
Handyman Connection might be a great fit for you.
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated backed by the company that helped launch the industry.
Required Experience:
IC
About Company
At Handyman Connection, we pride ourselves in teaming with skilled craftsmen across a wide range of specialties to give you peace of mind.
