OCC Solution Designer (Senior) – Salesforce Feild
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Job Summary
Role: OCC Solution Designer (Senior) Salesforce Field Service
Client: Justice Technology Services
Location: 21 College St Toronto Ontario
Assignment: Onsite 5 Days
Job Description
The OCC Solution Designer (Senior) is responsible for designing developing configuring customizing implementing and supporting enterprise Salesforce Field Service solutions in a complex and large-scale environment. The role involves delivering architecture technical design integration solutions and hands-on Salesforce development while collaborating with business stakeholders architects developers project managers and technical teams throughout the Software Development Life Cycle (SDLC).
The successful candidate will provide leadership in Salesforce solution architecture application configuration system integrations Agile delivery technical documentation troubleshooting and production support while ensuring compliance with organizational standards accessibility requirements and best practices.
Requirements
Key Responsibilities
- Configure and customize Salesforce Field Service solutions to meet business and technical requirements.
- Design develop implement maintain administer and support Salesforce Lightning Cloud Platform solutions.
- Provide architecture deliverables technical requirements technical specifications and solution designs for Salesforce implementations.
- Develop and maintain architectural documentation technical documentation build books implementation documents and design artifacts.
- Collaborate with business stakeholders architects developers QA teams project managers and technical teams throughout the SDLC.
- Build Salesforce Field Service solutions based on user stories business requirements and low-level designs.
- Conduct fit-gap analysis between business requirements and Salesforce Public Sector and Salesforce Field Service capabilities.
- Evaluate Salesforce components technologies frameworks and configuration options versus custom development approaches.
- Develop prototypes and proof of concepts to validate technical solutions and business requirements.
- Perform hands-on configuration and troubleshooting of Salesforce implementations and integrations in Development Testing and Production environments.
- Design and implement integrations between Salesforce and external applications using REST APIs SOAP APIs web services authentication mechanisms and Single Sign-On solutions.
- Work with Salesforce Lightning Web Components (LWC) Apex Visualforce Salesforce APIs SOQL SOSL and Data Loader technologies.
- Ensure adherence to coding standards and develop well-structured maintainable scalable and easy-to-understand code.
- Implement and support Salesforce security models including profiles roles sharing rules sharing settings and permissions.
- Support migration and deployment activities using CI/CD and DevOps tools including Salesforce DX Jenkins ANT GitLab and Azure DevOps.
- Manage user stories issues sprint activities bug tracking testing lifecycle management and deployment activities using Azure DevOps.
- Conduct root cause analysis diagnostics troubleshooting and incident resolution for defects and production issues.
- Document performance measures and implementation details for new environments and solutions.
- Provide progress reports to project teams project leads architects and management proactively identifying risks issues and migration concerns.
- Participate in planning sessions sprint ceremonies technical discussions and architecture reviews within Agile/Scrum environments.
- Work closely with Project Managers and Lead Architects to develop implementation strategies and accelerate solution delivery.
- Provide estimates for proposed features enhancements and development activities while reviewing estimates from team members for completeness and accuracy.
- Ensure solutions comply with AODA accessibility standards and organizational compliance requirements.
- Support ongoing knowledge transfer activities with project teams FTE staff technical teams and ministry resources through meetings workshops training sessions documentation and hands-on guidance.
- Transfer all design development configuration and implementation artifacts into designated ministry repositories.
Benefits
Required Skills and Experience
- 10 years of recent experience in Salesforce solution design configuration customization and hands-on development.
- 5 years of Salesforce Field Service development and implementation experience.
- Strong experience developing and delivering Salesforce Field Service solutions.
- Extensive experience supporting developing maintaining configuring and troubleshooting Salesforce Field Service implementations.
- Strong experience completing architecture documentation and technical documentation.
- Demonstrated experience configuring and integrating Salesforce with external systems using web services and APIs.
- Hands-on experience troubleshooting Salesforce implementations and integrations across Development and Production environments.
- Strong experience designing and supporting prototypes and proof of concepts.
- Experience conducting diagnostics root cause analysis incident management and issue resolution.
- Experience documenting build books technical designs implementation procedures and operational processes.
- Strong understanding of Salesforce Lightning Platform and Lightning Web Components (LWC).
- Hands-on experience with Apex Visualforce Salesforce APIs SOQL SOSL and Data Loader.
- Strong understanding of Salesforce security architecture including roles profiles permissions sharing rules and sharing settings.
- Experience with Salesforce DX Jenkins ANT GitLab and CI/CD deployment methodologies.
- Experience working in Agile/Scrum environments with strong understanding of SDLC and DEV processes.
- Experience using Azure DevOps for sprint management issue tracking bug tracking and testing lifecycle management.
- Experience implementing AODA-compliant solutions.
- Experience reporting progress risks issues and migration concerns to stakeholders and management.
- Experience collaborating with business clients and technical teams to resolve defects and manage change requests.
- Ability to quickly understand business needs and integrate new concepts effectively.
- Excellent analytical problem-solving troubleshooting decision-making verbal communication written communication interpersonal and collaboration skills.
- Previous experience working in Government or Public Sector organizations is preferred.
- OPS (Ontario Public Sector) experience is considered a strong asset.
Preferred Certifications
Preferred certifications include:
- Salesforce Platform Administrator
- Salesforce Service Cloud Consultant
- Salesforce Field Service Consultant
- Salesforce JavaScript Developer
- Salesforce Platform Developer I
- Salesforce Platform Developer II
- Salesforce Platform App Builder
Work Environment
- Onsite role working 7.25 hours per day between 8:00 AM and 5:00 PM Monday to Friday.
- Contract duration: 250 90 days.
- Knowledge transfer activities are required throughout the assignment duration and at project completion.
Required Skills:
Mandatory Skills & Experience Cloud & Infrastructure Engineering Proven experience designing deploying and maintaining hybrid infrastructure environments across: Microsoft Azure Amazon Web Services (AWS) Linux-based environments SaaS solutions COTS solutions On-premises systems Strong experience with Windows and Linux server administration including: CentOS Ubuntu CoreOS Experience supporting modern web technology stacks including: LAMP MEAN Drupal Elasticsearch Experience with virtualization platforms storage solutions networking and enterprise infrastructure services. Strong understanding of cloud architecture frameworks technology assessments and cloud solution strategies. Identity & Access Management Experience managing and supporting identity and access controls using: Active Directory Microsoft Entra ID Enterprise IAM solutions Experience implementing authentication authorization and access governance controls. DevOps & CI/CD Automation Strong experience designing building and administering CI/CD pipelines for continuous integration and deployment. Experience with development and collaboration tools including: Azure DevOps JIRA Confluence Maven Jenkins Experience with Infrastructure as Code (IaC) and version-controlled deployments. Strong knowledge of DevOps methodologies automation frameworks and release management best practices. Experience with containerization and orchestration technologies including: Docker Kubernetes AKS / EKS Experience automating operational and compliance-related activities using: PowerShell Bash Python Programming & Scripting Hands-on experience with scripting and programming languages including: Python Bash PHP Java JavaScript Experience with build and configuration management tools including: Git Ansible Chef Puppet API & Integration Experience Experience building and consuming APIs and integration endpoints. Experience integrating cloud platforms enterprise systems and deployment pipelines. Understanding of enterprise integration architectures and service-based deployments. Security Monitoring & Compliance Strong understanding of infrastructure security cloud security and DevOps security best practices including: Least privilege access Secure logging Secrets management Vulnerability remediation Experience with security and monitoring tools including: Radware Dynatrace Splunk Azure Monitor / Log Analytics AWS CloudTrail / CloudWatch ELK Stack / SIEM solutions Experience implementing centralized audit logging and monitoring across enterprise platforms. Ability to support internal and external audits through reporting evidence gathering and log analysis. Experience supporting forensic investigations audit remediation and incident reviews. Familiarity with Government of Ontario I&IT Directives Policies and Information Technology Standards. Release Management & Operational Support Experience coordinating infrastructure and application releases across technical and business teams. Knowledge of change management processes deployment approvals rollback planning and release governance. Experience with release readiness reviews deployment validation and post-release monitoring. Ability to maintain release documentation operational records and audit artifacts. Project Management & Communication Strong project planning coordination and resource management skills. Experience with roadmap planning modernization initiatives and infrastructure investment planning. Strong stakeholder communication and cross-functional collaboration skills. Ability to explain complex technical concepts to business users leadership teams and non-technical stakeholders. Strong documentation reporting presentation and technical writing skills. Mobile Device Management Experience supporting mobile device management for cellular devices and tablets across multiple platforms and operating systems. Desirable Skills Experience supporting Government of Ontario enterprise environments. Experience with enterprise modernization and cloud transformation initiatives. Familiarity with enterprise governance compliance frameworks and audit readiness programs. Experience mentoring and coaching junior DevOps and infrastructure resources. Strong understanding of operational resilience disaster recovery and enterprise monitoring strategies. Additional Information Strong hands-on DevOps cloud infrastructure automation CI/CD security and enterprise release management experience is mandatory for this role.
