Night Auditor

Under supervision the Night Auditor is responsible for checking in and out members owners and guests make room reservations and perform Front Desk related functions.

• Ensures proper standards of hospitality are provided to all members owners and guests on property and/or via telephone.
• Ensures all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
• Checks in and checks out members owners and guests.
• Follows through on requests and/or concerns in a timely manner.
• Handles and resolves complaints.
• Verifies guest information (i.e. for additional keys telephone calls and packages).
• Computes billing charges collects payments and provides change.
• Posts charges as received through other departments (i.e. fitness center housekeeping logo shop and laundry).
• Answers the telephone with proper etiquette and transfer calls accordingly.
• Communicates with all internal departments including PBX Housekeeping Engineering and Security.
• Balances all end of day shift reports.
• Verifies cash and credit card transactions.
• Completes nightly cash drop and completes night audit checklist.
• Completes special projects stocking list items to be ordered and daily bucket checks.
• Reports incidents to management/security immediately.
• Performs other related duties as assigned.

Compensation: $25.00 - $26.50 per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.

To fulfill this role successfully the individual should possess the following qualifications knowledge skills abilities and experience:

• Computer proficiency in Microsoft Word Excel and Outlook.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and take appropriate action.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently with minimal supervision.
• Strong analytical and problem-solving skills.
• Able to perform a variety of duties often changing from one task to another of a different nature with impending deadlines and/or established timeframes.