National Administration Leader, Dealership Practice

A path for every ambition.

At HUB we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us and equally for the people who make that possible every day.

Were creative thinkers and determined doers guided by values that show up in how we work together: with empathy adaptability accountability and a genuine commitment to one anothers success. We foster bold ideas celebrate curiosity and share what we know. Because when people grow the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms at their speed toward their future. We hold that same commitment to the people building careers here.

Whether youre starting out or leveling up youll find the resources to evolve the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

About The Role

The National Administration Leader is a national service and operations leadership role responsible for the administrative backbone of HUBs Dealership Insurance Practice. This role leads a distributed administrative team strengthens service delivery standards and ensures operational consistency across client onboarding policy administration renewals data integrity and reporting. Working closely with producers account teams carrier partners and practice leadership the incumbent will build scalable workflows improve turnaround times and reinforce a high-accountability client-focused service model.

This is an ideal opportunity for an experienced insurance operations leader who is equally comfortable leading people improving processes and working inside core brokerage systems such as EPIC.

What Youll Do

• Lead the national administrative function for the Dealership Insurance Practice including onboarding coaching workload planning and performance management of support staff.
• Establish and monitor service standards workflows and key performance indicators to improve consistency timeliness quality and client experience.
• Oversee data integrity within EPIC and related insurer and broker systems ensuring accurate documentation reporting and audit readiness.
• Manage the administrative components of the renewal cycle including timelines follow-up discipline file quality and adherence to service commitments.
• Partner with producers account managers and leadership to align administrative capacity with business growth client needs and seasonal workload demands.
• Identify and implement process improvements standard operating procedures templates and controls that reduce rework and increase efficiency.
• Support regulatory and carrier compliance by maintaining disciplined documentation standards and reinforcing internal policies and best practices.
• Produce and analyze operational reporting to identify trends capacity gaps service bottlenecks and opportunities for continuous improvement.
• Act as a key stakeholder in system optimization change management and cross-functional initiatives that impact service delivery within the practice.
• Foster a collaborative service-oriented team culture grounded in accountability communication and continuous development.

Qualifications and expertise that pave the way for Success

• 7 years of progressive experience in insurance operations administration or service leadership within a brokerage insurer MGA or closely related financial services environment.
• Demonstrated success leading administrative or service teams across multiple locations with strong coaching change management and performance management capability.
• Strong understanding of brokerage workflows including policy administration endorsements renewals documentation standards and client service expectations.
• Hands-on experience with EPIC or comparable broker management systems with a strong focus on data quality reporting and workflow discipline.
• Proven ability to design document and improve processes in a fast-paced environment while balancing service quality compliance and efficiency.
• Excellent organizational project management and stakeholder management skills with the ability to prioritize across competing demands.
• Strong written and verbal communication skills and the confidence to work with leaders frontline teams and external partners.
• High attention to detail and sound judgment in handling sensitive client operational and compliance matters.
• Post-secondary education in business insurance or a related discipline is preferred; CAIB CIP RIBO or relevant provincial licensing/designation is considered an asset.
• Experience in dealership automotive affinity warranty or specialty insurance environments is a strong asset.

Elevate Your Career with HUB International

Advancement and Well-being: Our Priority

At HUB we place immense value on the well-being and professional development of our team. Heres what you can look forward to as part of the HUB Team:

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Professional Growth: Advance your career with HUB-sponsored training programs tuition reimbursement and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events travel accommodations and personal home & auto insurance making your HUB experience even more rewarding

Service: Our Ethos

At HUB International service defines who we are. This dedication extends not only to our clients but also to our employees and the communities were proud to support. Our regional offices are actively engaged in local initiatives reflecting our commitment to giving back and making a meaningful difference.

If you require assistance or accommodation at any stage of the recruitment process we encourage you to let us knowwere here to support you. At HUB building an inclusive workplace isnt just part of what we doits at the heart of who we are..

The expected salary range for this position is$91000 to $135000 and will be impacted by factors such as the successful candidates skills experience andworking location as well as the specific positions business line scope and level. HUBInternational is proud to offer comprehensive benefit and total compensation packages whichcould include extended health benefits disability insurance RRSP matchingpaid-time-off benefits and eligible bonuses and commissions for some positions.

AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates all decisions are made through human review.

What we offer you

We invest in your growth. HUB offers structured training licensing support and ongoing development opportunities designed to accelerate your career.

• Competitive pay with comprehensive health benefits retirement savings matching and company-paid life and disability plans
• Generous paid time off paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative high-performing culture with meaningful engagement community impact through HUB Gives and genuine room to grow your career
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The HUB difference

HUB International is one of North Americas largest insurance brokers delivering risk management insurance employee benefits retirement and wealth management solutions to businesses and individuals across the United States and Canada through locally led teams backed by national expertise giving you the agility of a local partner and the reach of a global organization.

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