Required Experience

• 6-8 years of experience supportingMicrosoft Dynamics 365 Finance & Operations (F&O).
• Strong functional knowledge of one or more of:
  • Finance
  • Project Management & Accounting
  • Human Resources
• Experience gathering business requirements and translating them into functional solutions.
• Experience performing ERP configuration and functional support.
• Strong understanding of business process analysis redesign and documentation.
• Experience creating and working with:
  • Functional Design Documents (FDDs)
  • Configuration documentation
  • Business process documentation
• Solid understanding of finance concepts and ERP functionality.
• Experience supporting ERP testing activities including UAT and regression testing.

Desired Skills

• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability to explain technical functionality in business-friendly language.
• Highly collaborative with a continuous improvement mindset.
• Comfortable working across multiple business teams.

Key Responsibilities

Business & Functional Analysis

• Partner with business stakeholders to understand document and analyze business requirements.
• Translate business needs into scalable Dynamics 365 functional solutions.
• Provide expert guidance on Dynamics 365 capabilities limitations and best practices.
• Recommend process improvements that maximize ROI across the Dynamics 365 platform.

ERP Process Optimization

• Evaluate current business processes and identify opportunities for automation and optimization.
• Configure Dynamics 365 to align with evolving business requirements.
• Ensure standardized and efficient business processes across functional areas.

Functional Support (Level 2)

• Investigate and troubleshoot functional issues within Dynamics 365.
• Reproduce issues in sandbox environments.
• Perform data corrections and configuration updates where required.
• Support root cause analysis and issue resolution.

Configuration & System Enhancement

• Maintain ERP configurations including:
  • Workflows
  • Business rules
  • Parameters
  • Security settings
  • Functional configurations
• Support minor enhancements and ongoing continuous improvement initiatives.

Change & Release Management

• Assess the impact of system changes across business functions.
• Support change management activities.
• Participate in release planning and deployment activities.
• Coordinate and support:
  • User Acceptance Testing (UAT)
  • Regression Testing
  • Functional validation

Documentation & Knowledge Management

• Develop and maintain:
  • Functional documentation
  • Runbooks
  • Support procedures
  • Knowledge articles
• Contribute to the organizations Known Error Database (KEDB).

Stakeholder Management

• Act as the primary liaison between business users and IT.
• Build trusted relationships across multiple business units.
• Provide ongoing advice on Dynamics best practices and process improvements.