Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all mortgages and loans and were actively pursuing strategies in Indigenous banking and financial resilience for our members.
As the largest private sector Living Wage Employer in Canada were proud to be consistently recognized as one of the countrys Top Employers. If youre ready to join our team of 2300 diverse individuals access competitive rewards and benefits and be part of a greater movement - apply today!
Your Role in Supporting Our Members:
As a Member Experience Officer (MEO) you will play a key frontline role in delivering highâquality relationshipâbased service to members across inâbranch phone and digital channels. You will support everyday banking needs guide members in using Vancitys digital tools conduct foundational financial conversations and complete select Account Manager activities. This role is ideal for someone who is serviceâoriented digitally capable and motivated by helping members build confidence in their financial decisions.
This is a Fullâtime Permanent role based in Vancouver and will report directly to the Assistant Branch Manager.
How Youll Make an Impact:
Supporting a culturally respectful high-touch service experience aligned with local Indigenous values.
Performing member transactions inâbranch and through call centre channels accurately and efficiently
Prioritizing service across inâperson lineâups phone queues and scheduled appointments
Onboarding members to digital services and demonstrating digital account and product access
Gathering complete and accurate member information to improve data quality and digital engagement
Conducting basic Account Manager activities including cashflow interviews PAP and payroll setâups and account openings
Supporting registered product setâups and onboarding credit within defined scope
Identifying opportunities for referrals and logging highâquality member insights in CRM
Promoting nextâbestâproduct and nextâbestâservice recommendations aligned to member needs
WhatYoullBring to the Team:
High School Diploma (General)
Postâsecondary education or diploma preferred
12 years of experience in a Financial Services Representative role or comparable customerâfacing service environment
Experience handling cash and processing financial transactions
Demonstrated customer service and relationshipâbuilding skills
Strong digital literacy with comfort navigating multiple systems and tool
Experience supporting Indigenous members or communities.
Youll Thrive Here If You Are:
Committed to reconciliation You identify as Indigenous or are a dedicated ally motivated by advancing Indigenous prosperity.â
A problem solver You have an analytical mind and can multi-task tocome up withsolutions.
A great communicator You find it easy to get to know others and have great conversations.
Ready for a challenge You have a positive attitude andare able towork in a fast-paced changing environment.
A strong relationship builder You find it easy to get to know others and build trust.
We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.
What Youll Earn:
This role offers a salary range of$30.68 to $34.11 per hour. Base pay offered may vary depending on factors such as relevant qualifications skillspreviousexperience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.
WhyYoullLove Working Here:
A career atVancityis more than just ajobyourejoining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
Living Wage Employer:Werethe largestprivate-sectorLiving Wage Employer in Canada and consistently ranked among Canadas Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year withadditionaldays earned over time.
Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.
â
VancityTalent Programs:
Vancitysupports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.
AtVancitywerecommitted to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can trulyrepresent understand and respond to our community needs and deliver on our member experience.
We are also committed to an inclusive barrier-freeand accessible recruitment experience for all candidates. If yourequireany accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you canparticipatefully in the process.
Required Experience:
Unclear Seniority
Our Story & Purpose:Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all ...
Our Story & Purpose:
Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all mortgages and loans and were actively pursuing strategies in Indigenous banking and financial resilience for our members.
As the largest private sector Living Wage Employer in Canada were proud to be consistently recognized as one of the countrys Top Employers. If youre ready to join our team of 2300 diverse individuals access competitive rewards and benefits and be part of a greater movement - apply today!
Your Role in Supporting Our Members:
As a Member Experience Officer (MEO) you will play a key frontline role in delivering highâquality relationshipâbased service to members across inâbranch phone and digital channels. You will support everyday banking needs guide members in using Vancitys digital tools conduct foundational financial conversations and complete select Account Manager activities. This role is ideal for someone who is serviceâoriented digitally capable and motivated by helping members build confidence in their financial decisions.
This is a Fullâtime Permanent role based in Vancouver and will report directly to the Assistant Branch Manager.
How Youll Make an Impact:
Supporting a culturally respectful high-touch service experience aligned with local Indigenous values.
Performing member transactions inâbranch and through call centre channels accurately and efficiently
Prioritizing service across inâperson lineâups phone queues and scheduled appointments
Onboarding members to digital services and demonstrating digital account and product access
Gathering complete and accurate member information to improve data quality and digital engagement
Conducting basic Account Manager activities including cashflow interviews PAP and payroll setâups and account openings
Supporting registered product setâups and onboarding credit within defined scope
Identifying opportunities for referrals and logging highâquality member insights in CRM
Promoting nextâbestâproduct and nextâbestâservice recommendations aligned to member needs
WhatYoullBring to the Team:
High School Diploma (General)
Postâsecondary education or diploma preferred
12 years of experience in a Financial Services Representative role or comparable customerâfacing service environment
Experience handling cash and processing financial transactions
Demonstrated customer service and relationshipâbuilding skills
Strong digital literacy with comfort navigating multiple systems and tool
Experience supporting Indigenous members or communities.
Youll Thrive Here If You Are:
Committed to reconciliation You identify as Indigenous or are a dedicated ally motivated by advancing Indigenous prosperity.â
A problem solver You have an analytical mind and can multi-task tocome up withsolutions.
A great communicator You find it easy to get to know others and have great conversations.
Ready for a challenge You have a positive attitude andare able towork in a fast-paced changing environment.
A strong relationship builder You find it easy to get to know others and build trust.
We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.
What Youll Earn:
This role offers a salary range of$30.68 to $34.11 per hour. Base pay offered may vary depending on factors such as relevant qualifications skillspreviousexperience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.
WhyYoullLove Working Here:
A career atVancityis more than just ajobyourejoining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
Living Wage Employer:Werethe largestprivate-sectorLiving Wage Employer in Canada and consistently ranked among Canadas Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year withadditionaldays earned over time.
Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.
â
VancityTalent Programs:
Vancitysupports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.
AtVancitywerecommitted to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can trulyrepresent understand and respond to our community needs and deliver on our member experience.
We are also committed to an inclusive barrier-freeand accessible recruitment experience for all candidates. If yourequireany accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you canparticipatefully in the process.
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