Marketing Operations Manager, Project and Workflow Management

Project andworkflow management

• Own the day-to-daygeneralmanagement ofmarketing projects including:

• Manage project intake with stakeholders and review brief submissions for completeness prior to resourcing.

• Allocate creative and email development resources and manage day-to-day schedules in the applicable resource management tool.

• Coordinate translations if required.

• Support paid ad trafficking processes for internal and external campaigns.

• Leadteamstandups and monitor project progression; this includesproactively identifying managing and resolving anyrisks blockers and prioritization issueswith appropriate team members.

• Act as project manager onspecial projects and cross-functional initiatives as required bringing structure visibility and delivery discipline to the work.

• Analyze resource capacity as needed and proactively flag resourcing risks conflicts or blockers and resolve in partnership with stakeholders.

Workflow systems and operational tools/ technology

• Own the health and effectiveness of Marketing workflows by identifying risks bottlenecks and improvement opportunities and implementing solutions informed by operational data and stakeholder feedback.

• Lead theevaluation implementation adoption and ongoing optimizationof anew workflow management toolorsystem(for example Workfront JIRA Asana or other similar solutions)fit for the enterprise marketing scope

• Develop training guidance and change management support to help teams adopt newproject and/or workflow tools

• Identify and implement opportunities to automate repetitive marketing operations activities using AI or other automation tools to improve efficiencies

• Support experimentation adoption and scaling of AI-enabled solutions in collaboration with SMEs to enhance productivity visibility and workflow discipline.

Reporting and operational visibility

• Develop and maintain operational reportingand dashboards toprovideleadership withvisibility intoenterprisemarketingproject activity and resource capacity(including metrics such as project status/progression capacity trendsthroughput/delivery etc.)

• Translate operational data into actionable recommendations that improve team performance and delivery outcomes.

Invoice & administration

• Manageinvoice submissionsto ensureprompt vendor payment.

• Maintainmarketing team administrative records and documentation (for example corporate credit card expenses logins and credentials) to supportbusiness continuity.

• Support Marketing Operations team meetings as needed including event management coordination of presentation materials and documentation of notes or follow-ups.

• 7 years of experience in marketing operations project management workflow management business operations or related operational disciplines.

• Bachelor of Commerce Marketing Project Management or an equivalent degree in a related field is a minimum requirement.

• Demonstrated experience designing implementing and improving business processes and operational workflows.

• Proven experience managing complex cross-functional projects with minimal oversight.

• Strong systems-thinking capabilities with the ability to connect operational activities to broader business objectives.

• Experience evaluating implementing and optimizing workflow management platforms and operational technologies.

• Experience developing reporting frameworks dashboards and operational insights.

• Strong stakeholder management skills with the ability to influence without direct authority.

• Excellent communication facilitation problem-solving and organizational skills.

• Strong analytical capabilities and ability to identify patterns root causes risks and improvement opportunities.

• Demonstrated experience leveraging AI Copilot automation and digital tools to improve business processes and operational effectiveness.