Marketing Operations Lead

Our Story & Purpose:

WereVancity a member-owned credit union built on the principles of inclusion and social 1946 our relentless commitment to these values has helped us challenge the status quo and break down bold commitments to become net-zero by 2040 across all mortgages and loans andwereactively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canadawereproud to be consistently recognized as one of the countrys Top Employers. Ifyoureready to join our team of 2300 diverse individuals access competitiverewardsand benefits and be part of a greater movement - apply today!â

â

Your Role in Supporting Our Members:

As theMarketing Operations Lead you will lead enterprise marketing operations by driving planning governance and coordination across all marketing channels tools and processes. You will play a key role in ensuring campaigns are delivered seamlessly efficiently and with measurable impact. This role is ideal for a strategicsystems-thinking marketing professional who excels in operational excellence cross-functional collaboration and continuous improvement.

This is afull-time permanentrole based atVancity head office andwill report directly to theManager Marketing.While this position provides a hybrid work arrangement you will be expected to be on-site for events and business demands.

â

How Youll Make an Impact:

• Leading the enterprise marketing calendar ensuring alignment of initiatives timelines and dependencies across teams

• Establishing and evolving marketing policies workflows and approval processes to drive consistent scalable delivery

• Coordinating integrated campaign execution across channels to ensure seamless member experiences

• Overseeing operational performance of owned marketing channels andidentifyingopportunities for optimization

• Supporting the effective use of marketing technology and tools to enable efficient campaign execution

• Partnering with analytics and technical teams to ensure data quality governance and measurement standards

• Advising on campaign delivery approaches and ensuring alignment to marketing strategy and priorities

• Coaching and mentoring marketing specialists and coordinators to strengthen operational capability and execution

WhatYoullBring to the Team:

• A degree or diploma in Marketing Business Administration Communications or a related field

• 58 years of progressive experience in marketing operations campaign management or a related discipline

• Demonstrated experience managing complex marketing calendars workflows and cross-channel coordination

• Strong knowledge of marketing technologies (e.g. CRM automation platforms analytics tools) and their application in campaign execution

• Proven ability toestablishprocesses governance frameworks and operational standards

• Experience working cross-functionally with analytics technology and creative teams

• Strong leadership and coaching capabilities with experience supporting team development

• Excellent organizational communication and stakeholder management skills

Extra Skills That Set You Apart: (ifrequired)

• Experience in financial services or a regulated industry

• Familiarity with agile marketing or project management methodologies

• Knowledge of data governance privacy and compliance in marketing environments

YoullThrive Here If You Are:

• Strategic thinker Able to connect operational execution to broader marketing and organizational goals

• Operationally excellent Driven to create structure efficiency and scalable processes

• Collaborative leader Skilled at building relationships and aligning diverse stakeholders

• Analytical Comfortable using data and insights to guide decisions and improvements

• Coach and mentor Passionate about developing others and strengthening team capability

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skillsdontperfectly align with those listed.ââ

â

WhatYoullEarn:

This role offers a salary range ofâ$86400to $111800per annum.The base pay offered may vary depending on factors such as relevant qualifications skillspreviousexperience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

â

WhyYoullLove Working Here:

A career at Vancity is more than just ajobyourejoining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer:Werethe largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers.

• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

• Generous Vacation: New employees start with 3-4 weeks of vacation per year withadditionaldays earnedover time.

• Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness.

• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from.

• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.

â

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

At Vancitywerecommitted to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can trulyrepresent understand and respond to our community needs anddeliver onour memberexperience.

We are also committed to an inclusive barrier-freeand accessible recruitment experience for all candidates. If yourequireany accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you canparticipatefully in the process.