Manager, Telecommunications Support

Union: Non-Union
New or Replacement Position: Replacement
Number of vacancies: 1
Site: Princess Margaret Cancer Centre
Department: Infrastructure Engineering
Reports to: Director Infrastructure Solutions
Salary Range: $109162 to $159162 annually 
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: September 7 2026 

Position Summary
The Manager Telecommunications Support provides operational technical and strategic leadership for enterprise telecommunications and clinical communications services across UHN. This role is responsible for ensuring the reliability security and performance of critical communication platforms including voice services unified communications contact centres paging alerting mobility and clinical communication systems. Working closely with Digital clinical and operational stakeholders the Manager leads service delivery modernization initiatives vendor management and team development in a complex multi-site healthcare environment. The position plays a key role in supporting patient care emergency response and organizational communication across UHN.

Duties

• Lead the day-to-day operations support and continuous improvement of enterprise telecommunications and clinical communications services across UHN.
• Oversee voice VoIP unified communications contact centre paging alerting mobile communications and related telecommunications platforms to ensure service reliability and performance.
• Develop and implement telecommunications strategies roadmaps lifecycle plans and modernization initiatives aligned with organizational goals.
• Manage a team of telecommunications professionals including hiring coaching performance management staff development and workforce planning.
• Build and maintain strong relationships with internal stakeholders vendors and service providers to support operational excellence and project delivery.
• Manage telecommunications budgets contracts licensing vendor agreements and service performance metrics while identifying opportunities for cost optimization and service improvements.

Qualifications :

• Bachelors degree in Computer Science Information Technology Engineering Mathematics Science or a recognized equivalent combination of education and experience.
• 8 to 10 years of progressive telecommunications unified communications or infrastructure support experience in a complex enterprise environment.
• Demonstrated experience managing enterprise voice VoIP contact centre mobile communications paging alerting and clinical communication technologies.
• Previous leadership experience managing technical teams including staff supervision performance management coaching and development.
• Strong knowledge of IT service management (ITSM) incident management change management service continuity and operational support practices.
• Experience managing vendor relationships contracts budgets and technology lifecycle planning.
• Excellent communication stakeholder management and problem-solving skills with the ability to collaborate across technical and non-technical teams.
• Healthcare industry experience and familiarity with clinical communication systems nurse call integrations or healthcare technology environments is considered an asset.

Additional Information :

Why join UHN
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN) artificial intelligence technologies may be used to assist in the screening assessment and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time