Manager, Special Accounts & Member Recovery

Our Story & Purpose:

WereVancity a member-owned credit union built on the principles of inclusion and social 1946 our relentless commitment to these values has helped us challenge the status quo and break down bold commitments to become net-zero by 2040 across all mortgages and loans andwereactively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canadawereproud to be consistently recognized as one of the countrys Top Employers. Ifyoureready to join our team of 2300 diverse individuals access competitiverewardsand benefits and be part of a greater movement - apply today!â

â

Your Role in Supporting Our Members:

Werelooking for a strategic and people-centered leader to join our team asManager Special Accounts & Member Recovery. In this role you will lead the evolution of credit recoverybalancing disciplined risk management with a compassionate solutions-focused approach that supports our members through financial challenges. You will inspire teams drive innovation and shape modern inclusivecollectionspractices that strengthen member outcomes while positioning Vancity as a leader in responsible andequitablerecovery solutions.

This isa full-time permanentrole based at ourVancity head officeand will report directly tothe Director Special Accounts & Credit Quality. While this position provides a hybrid work arrangement you will be expected to be on-site for events and business demands

â

How Youll Make an Impact:

• Leading and inspiring a high-performing inclusive team while building leadership capability across the function

• Creating an engaged culture grounded in accountability trust and continuous learning

• Designing proactive early intervention strategies that move beyond traditional collections

• Championing member-centric andequitablesolutions that support financial rehabilitation

• Identifyingemerging credit economic andbehaviouraltrends to inform enterprise strategy

• Partnering across Retail Commercial Legal and Risk teams to deliver integrated member solutions

• Balancing loss mitigation with member experience and long-term outcomes while ensuring strong governance and compliance

• Leveraging data and analytics to prioritize interventions and continuouslyimproverecovery performance

• Modernizing processes tools and workflows to build a scalable and agile recovery function

WhatYoullBring to the Team:

• Post-secondary education in business finance or a related discipline; equivalent experience will also be considered
• 7 years of progressive experience in credit risk collections or recovery environments
• 3 years of people leadership experience including coaching leaders and building high-performing teams
• Deep knowledge of credit risk management collections strategies and recovery practices
• Strong analytical and strategic thinking skills with the ability to translate data into actionable insights
• Demonstrated ability to navigate complexity ambiguity and enterprise decision-making environments
• Strong understanding of governance compliance and risk frameworks within financial services
• A commitment to equity inclusion and values-based decision-making

Extra Skills That Set You Apart:

• Experience driving digital transformation or automation initiatives within collections or recovery

• Familiarity withbehaviouralinsights and member-centric design approaches

• Professional designations such as CPA CFA or risk-related certifications

YoullThrive Here If You Are:

• Strategic Thinker Bringing a forward-thinking mindset to challenge the status quo and shape future-ready recovery practices

• People-Centered Leader Inspiring coaching and developing teams to achieve strong inclusive outcomes

• Data-Driven Decision Maker Using insights and analytics to inform strategy and improve performance

• Collaborative Partner Building strong relationships across teams to influence enterprise decisions

• Purpose-Driven Committed to equity inclusion and making a meaningful impact for members and communities

â

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skillsdontperfectly align with those listed.ââ

â

WhatYoullEarn:

This role offers a salary range ofâ$108500 to$134085per annum.The base pay offered may vary depending on factors such as relevant qualifications skillspreviousexperience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

â

WhyYoullLove Working Here:

A career at Vancity is more than just ajobyourejoining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer:Werethe largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers.

• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

• Generous Vacation: New employees start with 3-4 weeks of vacation per year withadditionaldays earnedover time.

• Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness.

• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from.

• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.

â

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

At Vancitywerecommitted to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can trulyrepresent understand and respond to our community needs anddeliver onour memberexperience.

We are also committed to an inclusive barrier-freeand accessible recruitment experience for all candidates. If yourequireany accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you canparticipatefully in the process.

Required Experience:

Manager