Manager, Site Reliability Engineering

Artificial Intelligence. Actual Impact.

At Docebo were using AI to change how people learn at workand we mean actually change it. Were an AI-powered learning platform that helps organizations create deliver and manage training all in one place. But our real mission goes deeper: we help teams move faster work smarter and focus on the work that truly matters. Our platform is built with intelligent time-saving tools that personalize learning eliminate busywork and turn training from a checkbox into a superpower. The result Better experiences for learners and real results for businesses.

Were shaping the future of learning with a team that isnt afraid to challenge the status quo. If youre excited by the idea of using AI to make work-life better for real peopleyoull feel right at home here. And its not just what we build its how we show up. At Docebo our values arent just posters on the wallthey guide how we work every day. We call it the Docebo Heart: trust by default assume positive intent and create space for different perspectives to thrive.

So what are you waiting for Join 900 Docebians around the world and help us reinvent the way people learn because learning never stops.

The Adventure Ahead

As the Manager of Site Reliability Engineering (SRE) you will lead a talented team of engineers dedicated to safeguarding the operational health and resilience of the Docebo platform. This is a high-impact transformative mission where you will blend people management process design and technical execution to champion a highly observable and efficient ecosystem. By guiding this team you will actively evolve our legacy Cloud Operations & Support function into a modern world-class SRE capability. Your leadership will directly influence our platforms scalability ensuring millions of global users experience uninterrupted learning every single day.

The Day-to-Day

• Empower and Cultivate: Lead coach and develop a high-performing team of SREs taking ownership of hiring onboarding mentoring and continuous performance management.

• Inspire the Culture: Foster a vibrant team environment built on high ownership continuous technical learning and relentless optimization.

• Command the Response: Own your teams execution across incident response on-call schedules and day-to-day production operations.

• Champion Post-Mortems: Ensure high-quality post-incident reviews are conducted turning operational hurdles into valuable long-term corrective actions.

• Engineer the Framework: Implement and mature core SRE processes and supporting systems focusing heavily on incident change capacity and problem management.

• Optimize the Workflow: Continuously refine engineering workflows to boost day-to-day efficiency and aggressively reduce operational risk.

• Bridge the Business: Partner cross-functionally with Product Engineering and Support leadership to integrate reliable SRE practices into early planning and product delivery cycles.

• Govern with Data: Track analyze and report on key reliability and operational KPIs using data-driven insights to guide your teams priorities.

Your Superpowers

• Proven Experience: Bring 6 to 10 years of deep experience in SRE DevOps or systems operations including experience leading and growing engineering talent.

• Incident Commander: Solid hands-on experience managing or coordinating critical incident responses and zero-downtime production operations within a fast-paced SaaS environment.

• Cloud & Tools Fluency: Strong familiarity with modern cloud infrastructure platforms (AWS is highly preferred) alongside an understanding of advanced monitoring/observability tooling and software development ticketing ecosystems.

• Collaborative Champion: A demonstrated track record of delivering brilliant results through engineering teams while partnering effortlessly with cross-functional stakeholders.

Our Hybrid Work Philosophy

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate solve problems and learn from each other. With flexibility the rest of the week its a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our peoples physical mental and financial well-being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency equity and flexibility enabling our people to do their best work and stay for the long haul.
  

Our Promise to You

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount plus a competitive compensation package.

• Your Well-Being Covered: Youll get access to health benefits so you can get the care you need when you need it.

• Rest Relax Repeat: Rest and recharge with paid vacation days two company-wide Docebo Days floating holidays for cultural celebrations and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE DWA BIDOC and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo

At Docebo we create seamless AI-powered learning experiences for over 3000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO) been recognized as a top SaaS e-learning solution and are growing exponentially in the process. Were a global company with office across North America EMEA APAC and beyond. Our team is guided by five core valuesGrow Together Win Together Build with Our Customer Clear is Kind Own Outcomes Progress Over Perfectionthat shape everything we do. If this resonates with you now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race colour religion sex (including pregnancy gender identity and sexual orientation) national origin citizenship status age disability genetic information or any other category protected under applicable law.

As a federal contractor Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to The email should also include the position youre interested in.

Required Experience:

Manager