Manager, Risk and Controls

The Manager Risk & Control Governance provides risk and control leadership to Retirement Operations business units and is responsible for overseeing the execution of key components of the Operational Risk Management Framework. This role partners closely with operational leaders to identify assess monitor and remediate operational risks while supporting a strong control environment and risk-aware culture.

The successful candidate brings a strong understanding of operational risk management internal controls quality management programs SOC1 controls and business operations. They are a trusted advisor who can effectively partner with stakeholders lead a team of risk professionals and provide practical risk-based guidance to support business objectives.

Position Responsibilities:

• Lead and develop a team responsible for risk and control governance activities across Retirement Operations
• Oversee execution of the Operational Risk Management Framework including Risk and Control Self-Assessments (RCSAs) reportable events corrective action plans (CAPs) and governance reporting
• Provide risk-based guidance to business leaders on operational risks control effectiveness remediation activities and emerging risks
• Oversee Retirement Operations SOC1 program including control governance deficiency assessment remediation tracking and overall program delivery
• Support the design implementation and monitoring of quality controls and quality management activities to strengthen the control environment
• Partner with business leaders audit and risk management teams to support audits issue remediation process improvements and strategic initiatives
• Develop and present risk reporting trends and insights to support effective business decision-making

Required Qualifications:

• 5 years of experience in operational risk management audit internal controls quality management compliance or a related discipline
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Experience leading and developing employees in a professional environment
• Strong understanding of operational risk management internal controls governance practices and risk assessment methodologies
• Experience supporting or overseeing RCSAs risk events corrective action plans audit activities or control programs
• Knowledge of quality management programs control monitoring and continuous improvement practices
• Experience supporting SOC1 controls assurance programs or similar control frameworks
• Strong analytical problem-solving and stakeholder management skills
• Excellent written and verbal communication skills including the ability to influence and present to senior leaders

Preferred Qualifications:

• Experience within Retirement Operations or broader financial services operations
• Experience with Archer or other Governance Risk and Compliance (GRC) platforms
• Professional designations such as CPA CIA CRISC or equivalent
• Experience working with regulatory audit or assurance functions

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.