Manager, Quality systems

Reporting to the Director Quality the Manager Quality Systems will lead the preventive and operational aspects of the Quality function across CIMA. This corporate role is responsible for the systems processes data tools and support methods that enable teams to manage quality risks before they result in audit findings non-conformities or client issues. 

The incumbent will be responsible for a team of Quality Specialists and will provide matrix support to corporate Quality resources assigned to business sectors. The Manager will collaborate closely with the other members of the management team. 

This opportunity is intended for a pragmatic systems-oriented professional who can connect ISO 9001 requirements operational needs technology data and team leadership within a national professional services environment. 

Job Responsibilities:

• Lead the design the management and the continuous improvement of the Quality Management System (QMS) including document planning templates impact analyses training programs commitment to the Quality Policy and the integration of new or revised ISO 9001 requirements. 

• Design and implement a corporate framework for project quality planning and early intervention on high-risk strategic or complex projects including selection criteria deliverables control points roles evidence requirements and performance indicators. 

• Be accountable for the quality support model provided to business sectors and regions including request intake triage prioritization service levels assignment coaching escalation traceability and value measurement. 

• Manage develop and oversee the expertise of a team of Quality Specialists while providing matrix support to Sector Quality Advisors. 

• Support service proposals requests for qualifications (RFQs) prequalification questionnaires and client forms related to quality requirements; maintain reusable content and supporting evidence coordinate validations and ensure that proposed commitments are accurate and achievable. 

• Represent the Quality function on operational committees management committees team meetings and quarterly Health Safety and Environment (HSE) committees; present performance results trends risks initiative progress and required decisions and ensure appropriate follow-up on action items. 

• Collaborate with the Senior Quality Manager responsible for compliance to support certification readiness and convert audit findings into sustainable improvements while preserving the independence of audit activities. 

Qualifications :

• University degree in Engineering Quality Management Business Administration Operations Management or a related field. A professional designation or quality certification is considered an asset. 

• Minimum of 10 years of experience in quality management systems process governance or operational quality preferably within professional services consulting engineering or another regulated environment. 

• Strong practical knowledge of ISO 9001 and demonstrated experience translating standards and business requirements into processes controls documentation training programs and operational evidence. 

• Minimum of 3 years of people management experience including the ability to set priorities develop talent and influence multiple functions and management levels. This experience is considered an asset. 

• Experience with enterprise systems functional requirements data governance user acceptance testing dashboards and analytics. Proficiency in the Microsoft Office Suite is required. Knowledge of Power BI Dynamics 365 or a QMS platform is considered an asset. 

• Excellent communication and presentation skills with diverse audiences along with the ability to translate complex issues into clear decisions and actionable outcomes. 

• Excellent written and verbal communication skills. The ability to work professionally in both French and English is required to ensure consistency in this national-level role. 

• Integrity team spirit and a commitment to excellence 

At CIMA we value diversity of talent and perspective. You think you can add value but dont meet all the job requirements We invite you to apply because everyone has something unique to offer. The outstanding talents that choose to join us at CIMA soon realize that we go all out to encourage them to grow. We look forward to hearing how you can contribute to our success. 

 Why choose CIMA Because we offer you:

• Comprehensive Group Benefits available from day one for all permanent employees working at least 20 hours per week
• Employee and Family Assistance Program
• Retirement Savings Plan (RRSP) with up to 4% employer contribution
• As an employee-owned company an annual opportunity to purchase shares for all eligible employees
• Flexible work schedule in a hybrid work mode
• Work/Life balance policy across Canada
• 3-5 weeks of vacation based on years of relevant experience
• Tailored training to improve your existing skills

Additional Information :

At CIMA we recognize the richness and diversity of each individuals experience. Compensation for this role is therefore based on the candidates experience skills and qualifications while maintaining internal equity. The level and associated salary may vary depending on the candidates profile.

CIMA uses an applicant tracking system that includes an automated match score feature. However this score is not used to screen assess or select applicants. All hiring decisions are made through human review.

Ethics and integrity are fundamental values at CIMA. That is why we are committed to ensuring equal access to resources and opportunities for candidates regardless of their identity (race ethnicity colour religion gender age disability sexual orientation gender identity or expression socio-economic status or background etc.).

In keeping with the principles of employment equity we encourage all applications including but not limited to those from women Indigenous people people with disabilities and visible minorities. We also encourage candidates to complete the self-identification form when applying for employment.

We are committed to providing a workplace that is accessible. Accommodations are available in accordance with CIMAs policies. If you require an accommodation please let us know. 

Find out about The CIMA advantage - CIMA.

Remote Work :

No

Employment Type :

Full-time