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Manager, Product Support
Job Location:
Monthly Salary:
Posted:
4 September 2026 (8 hours ago)
Posted:
Application Deadline:
2 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Manager Product Support
Job Type:Full-Time
Industry:Nuclear / Manufacturing / Healthcare Services
Job Type:Full-Time
Industry:Nuclear / Manufacturing / Healthcare Services
About the Opportunity
My client is a leading provider of mission-critical sterilization irradiation laboratory testing and advisory services supporting the healthcare industry. With a strong commitment to safety quality and operational excellence the organization plays an important role in protecting patients healthcare professionals and communities around the world.
The organization operates in a highly regulated environment and is committed to maintaining the highest standards of safety quality and operational performance.
Position Overview
Reporting to theSenior Manager Production theManager Product Supportwill provide effective leadership and front-line management to theMonitoring Decontamination and Shipping (MD&S)team.
This position is responsible for establishing and planning operational priorities for the MD&S teams within a manufacturing operation located in aClass 1B nuclear facility. The successful candidate will lead a high-performing team while ensuring production objectives safety requirements quality standards and business goals are consistently achieved.
The ideal candidate is an experienced production leader with strong people-management skills and experience working in a manufacturing and/or unionized environment.
Key Responsibilities
- Provide management oversight and leadership to a team responsible for supporting the execution of the daily production plan.
- Coach develop and mentor employees while managing performance recruitment selection and training activities.
- Ensure quality production standards are consistently followed and maintained.
- Monitor production inventory safety and maintenance programs to support operational excellence.
- Ensure employees comply with all applicable safety regulations policies procedures and workplace requirements.
- Ensure the effective and appropriate utilization of transport packages.
- Motivate and develop team members to improve individual and team performance.
- Foster a workplace culture built on integrity authenticity trust collaboration open communication and respect.
- Maintain accountability for business outcomes related to cost of sales operating expenses and capital budgeting.
- Identify and implement opportunities to improve quality safety productivity and operational excellence.
- Incorporate simplicity timeliness quality and cost optimization into customer requirements and deliveries.
- Collaborate effectively with internal departments and external stakeholders.
- Support continuous improvement initiatives and operational change management.
- Establish clear priorities and ensure resources are effectively aligned with business and production requirements.
Qualifications
- Bachelors degree in a Science-related discipline is preferred.
- Minimum6 years of supervisory or management experiencein a production or manufacturing environment.
- Proven experience leading teams in a safety-critical or highly regulated environment.
- Experience working within a unionized environment is strongly preferred.
- Strong understanding of production operations employee performance management and workforce planning.
Skills & Competencies
- Excellent time-management and organizational skills with the ability to manage multiple priorities effectively.
- Demonstrated leadership capabilities and experience managing organizational or operational change.
- Strong understanding of union culture and experience working within a unionized environment.
- Cultural awareness and the ability to work effectively with diverse teams.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to build strong relationships with employees leadership customers and other stakeholders.
- Strong commitment to safety quality compliance and continuous improvement.
- Ability to work effectively in both office and industrial environments.
Work Environment
- This position may require occasionalshift work and weekend workbased on operational requirements.
- The role involves working in a combination ofoffice and industrial environments.
- Experience or knowledge of nuclear facilities and nuclear operations is considered an asset.
- Lean Six Sigma certificationis considered an asset.
Required Training
The successful candidate must complete all required training and certifications to qualify as aNuclear Energy Worker.
Why Join My Client
This is an excellent opportunity for an experienced production leader to join a safety-focused highly regulated organization where leadership operational excellence and continuous improvement are highly valued.
The successful candidate will have the opportunity to lead a critical operational team while contributing to an organization whose services support the safety and well-being of millions of people worldwide.
Required Experience:
Manager
