Manager, Product Management

About Capital One Canada

For 30 years weve been on a mission to change banking for good. We challenge the traditional bank stereotype fostering a culture where innovation thrives and bold ideas are celebrated. Leveraging the power of data and technology were where product professionals come to solve complex problems and shape customer experiences that have influence across industries.

Here youll shape customer experiences and take transformative ownership of strategies that propel us into the future creating value at a scale that directly accelerates our growth. If youre ready to redefine whats possible to turn insights into experiences that make a real-world impact this is where you can create whats next.

About the Team

At Capital One Canada our Product Management team is on a mission to redefine financial well-being and empower millions of Canadians by improving access to credit. We dont just manage roadmaps or check boxeswe fall in love with complex problems and take true ownership of business outcomes.

Collaboration is at the heart of how we deliver bold industry-leading customer experiences. Working closely with cross-functional partners in Tech Data Strategy and Design we balance fast-paced innovation with multi-layered risk to shape products that drive meaningful impact. If you thrive on autonomy continuous learning and building whats next youll fit right in.

About the Role

In this role you will turn complex financial challenges into transformative change solving meaningful problems that improve the financial well-being of millions of Canadians.

Specifically you will:

• Drive High-Scale Impact: Solve core customer problems to create high-value products that directly accelerate business growthbalancing complex stakeholder needs and multi-layered risk in financial services.

• Exercise High Ownership: Own and execute your own product strategies from day one backed by hands-on training continuous upskilling and the autonomy to ship at pace.

• Succeed Through Collaboration: Work through complex problems using empathy teamwork and continuous learning supported by a flexible and respectful environment that keeps you energized.

Here are a few of the ways our Product Managers are helping people create meaningful interactions with Capital One:

• Provide customers with relevant details about their account conveniently within the mobile app.

• Give customers the confidence to apply without rejection with Quick Check our credit card eligibility tool.

• Create new money movement solutions to enable customers to pay their bill quickly and effortlessly.

• Manage and scale data and machine learning platforms across the organization to deliver smart personalized experiences.

• Create easy digital solutions that help customers address fraud and easily get back to using their card.

• Develop assistance programs to help customers who are struggling with their payments.

Your Responsibilities:

As a Product Manager youll be expected to demonstrate proficiency in five key areas:

• Human Centered

  • Youll foster an environment where customer-backed thinking is a part of the teams DNA

  • Youll leverage your understanding of the end-to-end customer experience to ground and build product vision and strategy

• Business Focused

  • Youll define key success metrics and measurable outcomes that matter for your domain and prioritize work to achieve those outcomes across multiple teams or problem statements

  • Youll use quantitative data to effectively refine investment decisions and quantify value creation

• Technology Driven

  • Youll explore domain relevant technology to support discovery and apply learnings to push the boundaries of what you think is possible today

  • Youll foster an active partnership with technology partners to collectively define destination state and go after shared objectives

• Integrated Problem Solving

  • Youll work in multiple problem spaces and appropriately prioritize problems on your roadmap to maximize impact

  • Youll works effectively with SMEs to understand materiality of risk working with them to find solutions that achieves the right product outcomes and mitigates risks appropriately

• Transformational Leadership

  • Youll contribute to team culture and our product community to attract develop and retain top talent

Basic Qualifications:

• At least 5 years of Product Management experience

• Experience creating and delivering customer centric data-driven product vision and strategy

Preferred Qualifications:

• Bachelors Degree in Business Finance Engineering or related field

• Masters in Business Administration (MBA)

• Experience in financial services technology or operations

• 6 years of Product Management experience

Working at Capital One

Youll be empowered to take end-to-end ownership of your work and your career backed by a high-performance hybrid culture and holistic suite of benefits designed to support your whole self.

• Take ownership of your own potential: Whether youre looking to upskill pivot into new business areas or master your craft youll have access to tools and mentorship to reach your potential and define your career trajectory.

• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model with 3 days in the office per week that gives room for both collaboration and personal commitments.

• Benefits built for your life: We take a holistic approach to well-being providing support for you and those who are most important to you. This includes: full coverage for spouses domestic partners and dependents a one-time Work From Home allowance to build your comfortable workspace up to $3000 in mental health coverage and up to $5000 in annual tuition subsidies.

Youll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $157400-$179600 This role is also eligible to earn performance based incentive compensation which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.

Weembrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However no hiring decisions are made using AI as every hiring decision is made by our hiring managers business interviewers and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).