Manager, Privacy Program Governance & Operations (4906)

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

As part of Global Compliance Privacy along with other risk and oversight partners provide objective guidance independent challenge and risk-based oversight of TDs compliance with applicable privacy laws rules and regulations (LRRs). Privacy plays a key role supporting TDs Regulatory Compliance Management (RCM) Framework which sets out the structures processes and key control elements through which Risk Owners and Oversight Functions globally are expected to manage and mitigate regulatory compliance risk inherent in their business or corporate segment activities.

Privacys mandate is to promote a culture of privacy compliance through global and jurisdictional policies standards and guidelines that: (i) align to regulatory requirements and TDs Enterprise RCM Framework and related Standards; (ii) reinforce enterprise-wide privacy accountability; and (iii) are adaptable to regulatory change and the evolving needs of our businesses.

The Privacy Program Governance and Operations team has a global mandate working in partnership with the jurisdictional Privacy Offices.

Job Description

Reporting to the Senior Manager Privacy Program Governance and Operations this role leads key Privacy Program Governance and Operations activities with an emphasis on Monitoring and Testing and Third-Party Risk Management (TPRM) oversight (e.g. cross-jurisdictional risk assessments and control assessments).

Key accountabilities include:

• Design lead and continuously enhance Privacys Monitoring and Testing activities (e.g. risk-based planning sampling approaches execution reporting and issue validation) and drive follow-up with accountable Owners to closure.

• Liaise with Privacy Compliance teams and jurisdictions to facilitate the development of an annual Global Privacy Monitoring Plan as per the Regulatory Compliance Management (RCM) Monitoring and Testing Methodology and obtain executive review and approval.

• Co-ordinate and execute monitoring activities on behalf of Privacy Compliance teams including the jurisdictional offices.

• Support scoping and execution of Compliance-led testing activities with coverage of privacy laws rules and regulations (LRRs).

• Act as the primary point of contact for all Monitoring and Testing activities and validate that all findings from the program are recorded in the Issues Management system.

• Oversee end-to-end execution and continuous improvement of TPRM Privacy Control Assessments (CAs) including defining scope setting quality standards and ensuring timely delivery of assessment outcomes and supporting artifacts.

• Facilitate updates to the CA question set methodology and operating procedures; evolve them to reflect emerging regulatory requirements internal risk appetite control expectations and lessons learned from issues events and audits.

• Provide independent challenge and subject matter expertise to business and corporate segments on complex third-party privacy risk scenarios; articulate clear practical risk-based guidance and escalation recommendations.

• Support cross-functional and cross-jurisdictional alignment with other Risk Oversight Functions engaged in TPRM to refine Privacys operating model clarify roles and accountabilities and improve end-to-end throughput and controls.

• Act as a key resource and ambassador for TDs privacy program by building senior stakeholder alignment influencing outcomes and enabling consistent enterprise-wide adoption of privacy controls and processes.

• Co-ordinate and/or contribute to audits regulatory exams and inquiries by gathering evidence drafting responses supporting remediation planning and strengthening preventive controls.

• Lead and/or support the development implementation and maintenance of Privacy governance documentation (e.g. policies standards guidelines procedures) for alignment to TDs Enterprise RCM Framework and related standards.

• Keep Senior Manager informed and up-to-date about the status / progress of activities/initiatives all relevant and useful information related to day-to-day activities

• Identify and drive automation and process streamlining opportunities including through the use of AI enabled capabilities that improve control effectiveness monitoring and operational efficiency and enhance risk visibility across the program.

• Maintain a strong knowledge of relevant privacy LRRs and Privacys Oversight Function accountabilities under TDs Enterprise RCM Program.

• Support special projects and strategic initiatives as required including representing Privacy Program Governance and Operations in enterprise working groups and forums.

Job Requirements

• Undergraduate degree (or equivalent) with a minimum of 5 years of relevant experience.

• Background in Privacy (including certification with the International Association of Privacy Professionals) Compliance Risk Management and/or Audit would be considered an asset. Demonstrated experience leading enterprise and/or cross-jurisdictional initiatives influencing senior stakeholders and providing independent challenge on complex risk and control matters.

• Deep understanding of Monitoring and Testing practices and methodologies including risk-based planning sampling documentation standards reporting and issue lifecycle management.

• Demonstrated strengths in:

  • strategic and critical thinking with sound judgement;

  • structured problem solving and initiative;

  • exceptional writing to create executive-ready reporting governance documentation and communications;

  • stakeholder management and influence to build consensus and drive outcomes; and

  • attention to detail and strong operational discipline.

• Proven ability to manage multiple priorities in a fast paced/evolving environment and to lead work through ambiguity with minimal direction.

• Excellent verbal and written communication skills with the ability to interact confidently at all levels of the organization including facilitating forums and presenting recommendations to leadership.

• Strong proficiency in Microsoft Office (Excel PowerPoint Visio) with the ability to develop materials that support governance decisions.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):