Manager operations support

At CAE our Manufacturing experts turn visionary designs into reality creating industry-leading simulators for our Civil Aviation and Defense & Security divisions. Like the ground crew of innovation every day is an opportunity to transform ideas into globally renowned products from assembly and testing to final production and implementation. By contributing your expertise youll help build the future of training and safety with precision ensuring our clients are prepared for their most critical moments. As all the pieces come together each component carefully assembled adds to the overall strength of the final product crafting something that will drive CAEs mission of quality integrity and excellence worldwide.

CAEs Montreal manufacturing center is unique and complex. Its operations enable CAE to manufacture assemble and integrate the highest-performing simulators on the market. The extensive portfolio of simulation products and the large number of airlines served bring a constant stream of challenges to be solved day after day. The demands are varied and only one energetic and creative team can meet them: the Operations Support team. Through its expertise and significant involvement in operations the team is also called upon to influence new engineering designs.

The Manager - operations support is the orchestrator of this service offering. He or she is responsible for managing a specialized team consisting of Operations Project Managers Electrical Process Engineers and Mechanical Process Engineers who He or she must ensure that the necessary resources are provided and follow up with clients in operations to ensure that tasks are completed efficiently. He or she must implement improvements to support processes and monitor service efficiency metrics. He or she must provide exceptional customer service and be a positive and influential leader.

Responsibilities:

Lead mentor and supervise the operations support team: plan organize and manage the department to guide the team toward the best possible results. Serve as a coach for the team.

Represent the manufacturing engineering team for all escalations related to operations.

Define develop and implement the vision for the operations support department.

Oversee the operations of the Operations Support Team to ensure compliance with our service mandate commitments.

Establish develop and adhere to budgets related to operations support activities.

Identify opportunities for efficiency gains and implement and lead these changes throughout the organization.

Serve as a technical expert to guide the team in resolving complex problems and manage risks related to project management.

Minimum Qualifications:

Bachelors degree (or college diploma) in mechanical electrical or mechanical engineering or equivalent.

5 years of relevant experience or an equivalent combination of education and related experience.

A minimum of 5 years of experience managing or supervising a maintenance team.

Excellent hands-on knowledge of Microsoft Office and Power BI applications.

Strong written and oral communication skills as well as interpersonal skills.

Bilingual (French and English) in both spoken and written forms.

Prefered Qualifications:

A compassionate and inspiring leader

Coaching skills

Strong problem-solving skills

Ability to synthesize information across all organizational levels

Ability to work under pressure and adapt to changing priorities

Meticulous

Why Join CAE

A corporate and friendly work environment

Challenges and projects that meet your expectations

An environment that values teamwork

Very attractive benefits package

On-site cafeteria

Free parking

We are looking for candidates who enjoy a dynamic work environment and teamwork and who demonstrate independence initiative and excellent interpersonal skills.

At CAE our mission is clear: to help make the world a safer place. For nearly 80 years weve driven innovation in simulation training and mission readiness to support critical operations worldwide. By leveraging advanced technologies we empower our customers to operate smarter faster and more sustainably. Join a purpose-driven organization where bold ideas are encouraged collaboration drives progress and your growth fuels our shared success.

CAE is committed to providing equal opportunities to all applicants regardless of race nationality color religion sex gender identity or expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are availablecontact your recruiter or email if needed.

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As part of our process we may use AIsupported tools to help review applications with human decisionmaking at every step. CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.