Manager, Office Experience & Facilities
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Job Summary
At EQ were remaking banking so every Canadian gets ahead every day. Serving nearly 4 million Canadians from coast to coast we offer a wide variety of financial services from banking and lending to trust and credit union solutions.
Weve been at this since 1970 challenging the conventions of traditional banking with smarter faster and more connected financial experiences.
Whats kept us moving The people behind it all: challengers who ask better questions push back on old assumptions and look for a better way forward.
If youre driven to help reshape how banking works for Canadians and the businesses that power our economy this could be your next big opportunity. We cant wait to get to know you!
We cant wait to get to know you!
Purpose of the Job
This is a fulltime 5-day onsite role reporting to the Senior Director Office Experience & Facilities. The Manager Office Experience & Facilities is accountable for delivering a highquality consistent workplace experience across the Banks Toronto headquarters and five regional offices. The role oversees office experience facilities operations space planning health and safety vendor management and landlord relations to ensure each location operates safely efficiently and in alignment with the Banks servicedriven culture.
The position combines hospitalityfocused workplace leadership with handson facilities management regulatory compliance and workplace strategy in a multisite environment. The ideal candidate brings strong AutoCAD capability experience managing tenantlandlord relationships and working knowledge of LEED/WELL accessible design and occupational health and safety programs.
The Work!
Office Experience & Workplace Culture
Deliver a consistent highquality office experience across corporate and regional office locations.
Oversee hospitality services meeting room support and workplace amenities toenable and enhanceemployee engagement and culture.
Develop and implement initiatives that enhance workplace culture employee wellbeing and hybridwork effectiveness.
Lead communications related to office updates service disruptions and workplace initiatives across all sites.
Facilities Operations & Maintenance
Oversee daytoday facilities operations including maintenance programs and regulatory compliance activities.
Implement preventive and predictive maintenance plans to ensure reliability and safety.
Manage facilities service providers contracts servicelevel agreements and performance outcomes.
Develop and manage facilities operating and capital budgets including forecasting and cost optimization across multiple locations.
Space Planning & Workplace Strategy
Use AutoCAD to maintain accurate floor plans seating charts and space allocation drawings.
Lead space planning activities including test fits occupancy planning and hybridworkplace configurations.
Maintain uptodate asbuilt documentation and asset inventories for all office locations.
Tenant & Landlord Relations
Serve as the primary point of contact with landlords and property management teams for all offices.
Manage lease obligations tenant improvements and compliance with building requirements.
Support leasing activities from both tenant and landlord perspectives including due diligence and space assessments.
Proactively address buildingrelated issues to maintain strong relationships and minimize operational disruptions.
Health Safety & Security
Ensure compliance with occupational health and safety regulations internal policies and industry requirements.
Conduct regular safety inspections risk assessments and emergency preparedness drills across all sites.
Oversee building security operations access control systems and incident response procedures.
Partner with corporate security on physical security standards fraud prevention considerations and branchlevel risk mitigation.
Sustainability & Accessible Design
Support LEEDand WELLaligned initiatives and sustainability programs across office locations.
Ensure workplace design and operations comply with accessible design standards including AODA requirements.
Implement environmentally responsible practices within office experience and facilities operations.
People Leadership
Lead and manage a team of approximately 36 employees and contractors providing direction coaching and performance management.
Lets Talk About You!
Postsecondary education in Engineering Architecture Interior Design Facilities Management or a related discipline.
58 years of experience in facilities management office experience workplace operations or property management preferably within a multisite corporate or financial services environment.
3-4 years of strong experience in AutoCAD for space planning and technical drawing maintenance.
- 3-4 years of working knowledge of LEED WELL and sustainable building practices.
Solid understanding of tenantlandlord relationships and commercial leasing from both perspectives.
Experience with occupational health and safety compliance and accessible design requirements.
Strong budgeting vendor management and project management capabilities.
Excellent communication stakeholdermanagement and customer service skills.
Ability to manage multiple priorities across geographically dispersed office locations.
Handson experience with facilities and workplace technology platforms including ticketing systems space management tools AutoCAD CMMS solutions andan understanding ofbuilding automation systemswhich are landlord managed.
Experience implementing or supporting integrated ticketing and space management solutions to improve service delivery reporting accuracy and operational efficiency.
LEED Green Associate or WELL AP certification.
Professional facilities or workplace credentials (e.g. IFMA BOMA IWFM).
Experience supporting regulated industries such as banking insurance or financial services.
Familiarity with visitor management systems hybridworkplace tools and multisite office operations.
Equity Diversity & Inclusion
EQ is committed to building an inclusive accessible environment where every employee feels valued respected and supported. We believe our organization is stronger and our people thrive when we honour and celebrate diverse experiences identities and perspectives. Were equally committed to supporting your growth both professionally and personally.
We provide a barrierfree recruitment process and work environment. If you require accommodations at any stage we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process EQ uses AI to help screen assess and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank the countrys seventh-largest Schedule I bank by assets which operates EQ Bank Canadas Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
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Required Experience:
Manager
About Company
At Equitable Bank, we specialize in providing branchless financial services that meet the unique needs of all Canadians. Our range of mortgages, savings accounts and investment options are designed to offer the right solutions to match any unique circumstance.
