Manager, Network Operations
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Job Summary
Req Id:431108
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
Summary
The Manager Network Operations leads a team within the Broadband Network Operations Centre (BBNOC) ensuring the stability performance and reliability of the access network. This role combines people leadership incident management and technical expertise with a strong focus on commissioning and developing standardized Methods of Procedure (MOPs).
Key Responsibilities
- Leading network operations and major incident management to minimize customer impact
- Acting as escalation point for complex outages and ensuring effective stakeholder communication
- Developing and maintaining MOPs for commissioning activities (OLTs access nodes provisioning)
- Driving process standardization and automation across commissioning and operational workflows
- Collaborating with Field Operations Planning Engineering IT and vendors (e.g. Nokia)
- Leading and developing a high-performing team ensuring alignment to operational KPIs and processes
Critical Qualifications
- Bachelors degree or equivalent combination of education and relevant telecommunications experience.
- 5 years of experience in telecommunications network operations broadband services or a Network Operations Centre (NOC) environment.
- 1-3 years of people leadership experience including coaching performance management and team development or demonstrated leadership in a senior technical/lead capacity.
- Strong understanding of broadband access technologies including FTTH GPON/XGS-PON OLTs and provisioning processes.
- Experience supporting network operations service assurance fault management and outage response activities.
- Knowledge of incident management processes and the ability to coordinate resolution efforts during service-impacting events.
- Experience developing documenting or executing Methods of Procedure (MOPs) and operational processes.
- Proven ability to collaborate effectively with Engineering Field Operations Planning IT and vendor partners.
Preferred Qualifications
- Industry certifications (CCNA CCNP) are considered an asset.
- Familiatritywithnokia cisco juniper technologies.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 07/19/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements.If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback formor visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Toronto
Bellone of Canadas Top 100 Employers.
Required Experience:
Manager
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
