Manager, Member Education

As Manager of the Member Education Consultant (MEC) team you will play a dual role: leading a subset of communication consultants while managing your own portfolio of large national clients.

This is a unique opportunity for a strategic leader who thrives on client engagement and team development. You will shape the member experience for some of Canadas most significant retirement plans while coaching a high-performing team to deliver exceptional education and communication strategies.

Reporting to the Director of Financial Education you will be a key leader in shaping the member experience and driving plan engagement. By combining hands-on client management with team leadership you will amplify the impact of education strategies across multiple clients. Your ability to coach influence and deliver measurable outcomes will strengthen client relationships and support business growth.

Position Responsibilities:

Leadership & Team Development

• Act as a player/coach: manage your own client relationships while providing guidance mentorship and performance management for a group of communication consultants.

• Foster a culture of collaboration innovation and accountability within the team.

• Support career development through coaching feedback and skill-building initiatives.

• Partner with leadership to refine best practices and drive continuous improvement.

Relationship Management

• Serve as the primary contact for your assigned clients overseeing the member experience from onboarding through engagement.

• Lead strategic discussions with sponsors analyzing member behavior and recommending education and communication initiatives.

• Support large-case RFPs and shortlist presentations to retain and grow business.

Education Strategy & Communications

• Develop and execute education strategies and calendars based on data and client objectives.

• Oversee creation and deployment of custom communications leveraging multichannel technology to maximize reach and impact.

• Ensure consistency and quality across team deliverables.

Project Management & Reporting

• Drive project execution for both your clients and team initiatives ensuring timelines resources and deliverables are met.

• Monitor and report on success metrics for education and communication programs adjusting strategies as needed.

Required Qualifications:

• Strong leadership skills with the ability to inspire and develop a team.

• Exceptional relationship management and communication skills.

• Ability to build trust and influence at all levelsclients sponsors and internal teamswhile maintaining a strong focus on member experience.

• Confidence in delivering high-impact presentations in formal settings such as shortlist meetings and pension committees.

• Proven project management experience with the ability to meet tight deadlines and pivot quickly.

• Knowledge of group retirement products; RPA designation or willingness to obtain.

• A resourceful solution-oriented mindset with strong analytical skills.

• Tech-savvy approach and familiarity with multichannel communication tools and digital platforms.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.