Manager, Load Control & Cargo Movement

Position Summary

The Manager Cargo Operations & Load Control is responsible for leading the organizations integrated cargo movement and load control functions across the network. This leadership role oversees a team of Cargo & Logistics Specialists and Load Control Agents ensuring the safe compliant and efficient movement of cargo while supporting on-time flight performance and payload optimization.

The successful candidate will bring strong operational leadership aviation expertise and a commitment to safety and customer service. They will drive operational excellence through effective planning cross-functional coordination and continuous improvement initiatives that support a growing and evolving airline operation.

What Youll Do

Operational Leadership

• Lead the end-to-end cargo operation including cargo planning movement and aircraft load control activities.
• Direct and support teams responsible for cargo planning logistics coordination and aircraft weight and balance.
• Ensure effective communication and coordination between Cargo Specialists and Load Control Agents.
• Maintain operational readiness through effective staffing scheduling and shift coverage.
• Lead network-wide operational decision-making related to cargo prioritization payload allocation and service recovery during irregular operations.

Cargo Operations Management

• Oversee cargo planning and movement activities across the network.
• Ensure cargo plans align with operational requirements aircraft capacity customer commitments and network priorities.
• Manage customer communications and stakeholder coordination related to cargo movements.
• Monitor and report on daily operational performance and cargo service delivery.
• Drive continuous improvements that enhance efficiency reduce errors and improve customer satisfaction.

Load Control Oversight

• Provide leadership and oversight for all aircraft load control functions including weight and balance calculations load planning and payload optimization.
• Ensure compliance with regulatory requirements and company procedures governing aircraft loading and cargo transportation.
• Coordinate with Flight Operations Ramp Operations Operations Control Centre (OCC) and other stakeholders to support safe and efficient aircraft departures.
• Oversee Dangerous Goods (DG) compliance and NOTOC processes.
• Maintain the highest standards of accuracy safety and operational discipline.

Safety Compliance & Continuous Improvement

• Ensure adherence to all regulatory operational and company standards related to cargo operations and load control.
• Oversee audits reporting corrective actions and continuous improvement initiatives.
• Maintain and improve Standard Operating Procedures (SOPs) manuals and operational processes.
• Support operational growth initiatives including automation fleet expansion and increasing cargo complexity.
• Champion a culture of safety accountability innovation and operational excellence.

People Leadership

• Lead coach develop and motivate a team of operational professionals.
• Provide performance management mentoring and career development support.
• Ensure employees maintain required training qualifications certifications and operational competencies.
• Foster collaboration across operational departments and build strong stakeholder relationships.
• Promote a positive inclusive and high-performing team environment.

Skills and Qualifications

Required

• Bachelors degree in Aviation Logistics Supply Chain Business or a related discipline or an equivalent combination of education and operational experience.
• Minimum 58 years of aviation operations experience.
• Demonstrated expertise in cargo operations load control or both.
• Proven leadership experience within a fast-paced operational environment.
• Strong knowledge of aircraft weight and balance principles dangerous goods requirements and aviation regulatory standards.
• Experience leading cross-functional teams and collaborating with diverse operational stakeholders.
• Exceptional decision-making planning and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to perform effectively under pressure and in time-sensitive operational situations.
• Willingness and ability to travel throughout the network as required.
• Must obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada

Preferred

• Experience leading airline cargo operations on a network-wide scale.
• Familiarity with cargo management systems load planning software and operational reporting tools.
• Experience with operational change management automation initiatives or business process improvement programs.
• Demonstrated success in driving operational performance metrics and continuous improvement initiatives.

Key Competencies

• Safety Leadership
• Operational Excellence
• Strategic Thinking
• Team Leadership & Development
• Decision-Making Under Pressure
• Regulatory Compliance
• Stakeholder Management
• Customer Focus
• Communication & Collaboration
• Continuous Improvement Mindset

Why Join Us

This is an opportunity to lead a critical operational function at the center of airline performance. As Manager Cargo Operations & Load Control you will influence network reliability cargo service delivery safety performance and operational efficiency while leading a highly specialized team that keeps aircraft and cargo moving safely and effectively every day.

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation please email and we will work with you to meet your needs.

Closing date: July 19 2026

Required Experience:

Manager