Manager IT Operations

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

The department provides material equipment and supply management by overseeing receiving warehousing distribution inventory control and service delivery. The team also supports operational analytics reporting process improvement and project execution to inform leadership decisions and strengthen overall performance.

This role leads warehouse teams across North America to meet fulfillment targets maintain operational standards and deliver reliable

KEY ACCOUNTABILITIES:

• Lead warehouse operations including receiving storage distribution maintenance and inventory control across North America.

• Own and optimize ServiceNow IT Asset Management processes (requests tasks incidents fulfillment workflows).

• Coordinate warehouse resources to meet quality fulfillment documentation and business objectives.

• Drive continuous improvement initiatives to enhance efficiency accuracy and cycle time across operations.

• Ensure audit readiness including asset tracking reconciliation documentation and control adherence.

• Establish and monitor KPIs (inventory accuracy fulfillment SLAs aging stock turnaround time).

• Support ServiceNow transformation initiatives including catalog design and workflow automation.

• Analyze processes identify improvement opportunities and implement changes that increase efficiency and service quality.

• Enforce operational safety security hygiene and compliance standards including regular inspections and staff training.

• Maintain inventory accuracy through physical counts reconciliation stock control and reporting.

• Plan space utilization equipment maintenance repairs and replacement needs to support effective warehouse operations.

• Prepare budgets monitor expenditures analyze variances and take corrective action as required.

• Recruit train coach assign work and evaluate warehouse staff to support performance and accountability.

• Liaise with clients suppliers and transport partners to ensure service expectations are met.

• Produce regular operational reports and use feedback to monitor and improve service delivery.

Job Requirements

• Working knowledge of ServiceNow and proven work experience as a warehouse manager.

• Expertise in warehouse management procedures and best practices.

• Proven ability to implement process improvement initiatives.

• Strong knowledge of warehousing key performance indicators (KPIs).

• Hands-on experience with warehouse management software and databases.

• Leadership skills with the ability to manage and develop staff.

• Strong decision-making and problem-solving skills.

• Excellent communication skills.

• Relevant experience in logistics supply chain management or business administration.

• Experience with supervision budget development and safety management.

• Ability to develop standards manage processes and maintain inventory control.

• Strong reporting analytical equipment maintenance and judgment skills.

Skills and Qualifications

• Minimum 2 Year in one of the following fields Information Technology Information Systems Supply Chain Management Logistics / Operations Management or Business Administration

• 48 years of experience in warehouse operations logistics or IT Asset Management.

• CompTIA A Certification

• Strong experience with ServiceNow ITAM or similar systems.

• Proven ability to lead operational teams and large-scale process improvements.

• Strong knowledge of inventory control warehouse KPIs and audit/compliance practices.

• Excellent analytical communication and stakeholder management skills.

• Experience in regulated environments (financial services preferred).

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate

• Graduate degree preferred

• 7 years relevant experience

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):