Manager, Digital Experience, Individual Wealth

The Opportunity: At Equitable we believe great things happen when we work together. Were a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If youre passionate about making a difference and growing your career in an inclusive and collaborative environment wed love to hear from you. Our culture is built on care passion and curiosity. We put people above all else strive to be our best and welcome new ideas to deliver positive Equitable as the Director Digital Experience and play a pivotal leadership role in shaping the future of digital experiences across our Individual Wealth business. This is an exciting opportunity to define and execute a digital vision that enhances how clients advisors and partners interact with our products and services. Working closely with business and technology leaders you will drive innovation champion customer-centric design and lead the development of industry-leading digital solutions that support business growth operational excellence and an exceptional client one of the regions top employers and be part of something that truly makes a Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum youll do:Develop and execute the digital experience strategy and roadmap for the Individual Wealth business ensuring alignment with divisional objectives and growth and communicate a compelling digital vision driving the evolution of client advisor and partner experiences across digital and develop high-performing teams of Product Owners Business Analysts and UX/CX professionals fostering a culture of innovation collaboration accountability and continuous as the voice of the client and advisor by engaging directly with stakeholders gathering feedback and leveraging insights to inform digital priorities and and prioritize digital product backlogs working closely with Technology teams to define requirements refine user stories and deliver high-value best-in-class product management practices using data experimentation user feedback and continuous learning to drive decision-making and product client journey mapping and human-centred design initiatives to identify pain points improve experiences and deliver meaningful business and report on key performance indicators using analytics and insights to measure success and identify opportunities for with leaders across Operations Marketing Product Development Sales Finance Actuarial and Technology to ensure digital experiences support business goals and operational as a key stakeholder for enterprise digital initiatives and identify opportunities to leverage capabilities and best practices across business informed on emerging technologies digital trends and industry best practices introducing innovative ideas and solutions that enhance competitive and maintain relationships with external partners vendors industry associations analysts and other stakeholders to support innovation and continuous in divisional strategy development annual planning and initiative prioritization helping shape the future direction of the Individual Wealth assess and manage operational risks within the digital experience function ensuring compliance with established controls processes and governance requirementsWhat youll bring:Proven success leading digital experience teams digital product organizations or large-scale digital transformation experience developing and executing digital strategies roadmaps and customer-centric digital expertise in Human-Centred Design Design Thinking customer experience design and client journey mapping experience working in Agile environments including product backlog management prioritization and cross-functional ability to lead coach and develop Product Owners Business Analysts UX Designers CX professionals and other digital understanding of digital product management principles user research experimentation analytics and data-driven communication and stakeholder management skills with the ability to translate business needs into digital solutions and explain technical concepts to non-technical ability to influence leaders and build strong partnerships across business technology and executive strategic thinking problem-solving and decision-making capabilities with a track record of delivering measurable business leadership change management collaboration and team-building business acumen with knowledge of the wealth management investments life insurance or broader financial services industry.A passion for innovation continuous learning and creating exceptional digital experiences that drive client satisfaction business growth and competitive in it for you:Career Growth: Regular learning sessions and developmentopportunitiesTotal Rewards: Incentive pay annual salary reviews employer-paid benefits and pensionmatchingTime Away: Competitive vacation plus one paid volunteer day each yearFlexibility: Healthy work-life balance with employee wellness always top of mind complemented by a dress for your day Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at Were happy to base pay will be based on your skills qualifications experience and addition to your salary this role is eligible for a discretionary annual incentive award tied to business performance plus a wide range of competitive benefits. If youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats To: Director Client and Partner Operations Individual WealthDepartment: Individual Wealth Digital ExperienceTerm: Permanent Full-Time