Manager, Design & Technical Services, Americas – Luxury

Main Responsibilities

Project Tracking & Strategic Reporting

• Lead and maintain macro-level project tracking tools for the Design & Technical Services Americas Luxury team.
• Oversee timely updates on project status pipeline activity and critical milestones across the region.
• Compile manage and present internal reporting on hotel openings team workload and departmental KPIs.
• Fees tracking & P&L monitoring.

Cross-Functional Communication

• Serve as a key liaison between D&TS and corporate departments such as Brand Legal HR Finance and Marketing.
• Coordinate the flow of information and ensure alignment between stakeholders and project objectives.
• Support preparation and delivery of strategic planning briefs business updates and reporting packages.

Team Support & Operational Planning

• Assist in drafting and coordinating Design Briefs PIPs (Property Improvement Plans) and other technical documents in collaboration with internal teams and external consultants.
• Contribute to the preparation of high-quality presentations and project documentation aligned with brand and company standards.
• Provide calendar and logistics support to the VP including meeting preparation scheduling note-taking and follow-ups on assigned tasks.

Organization & Administrative Excellence

• Maintain digital filing systems and knowledge-sharing platforms to enhance team efficiency.
• Coordinate team activities events and key departmental communications.
• Ensure responsiveness to information requests and assist in prioritizing the VPs workload in a fast-paced deadline-driven environment.

Stakeholder Engagement

• Interface confidently with internal and external stakeholders including Accor senior leadership hotel owners developers interior designers contractors and project consultants.
• Ensure a high standard of professionalism and brand representation in all correspondence and documentation.

Qualifications :

• Highly organized with strong ability to manage multiple workstreams and meet deadlines.
• Exceptional written and verbal communication skills with an ability to distill complex project updates into clear actionable insights.
• High proficiency in Microsoft Office Suite including Excel PowerPoint and Outlook.
• Skilled in crafting compelling brand-aligned presentations and supporting visual storytelling.
• Comfortable navigating finance and project budget documentation (e.g. P&Ls capital planning etc.).
• Strong attention to detail confidentiality and interpersonal judgment.
• Adept at working independently as well as collaboratively across departments.

Additional Information :

• Office based: Toronto ON
• The Ontario base salary range for this position is $75000 - $90000. Our salary ranges are determined by job and level. Within the range individual compensation is determined by job-related skills and knowledge relevant experience and/or work location.
• This position is currently vacant and we are seeking a qualified candidate to fill it.
• We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgement. Hiring decisions at every stage of recruitment are ultimately made by humans.

Remote Work :

No

Employment Type :

Full-time