Manager, Customer Activation
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Job Summary
About Float
Float is on a mission to simplify finance for Canadian businesses empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform Float enables businesses to streamline financial operations and optimize cash flow so they can focus on what matters most: growth.
As one of Canadas fastest growing companies and top-rated startups in 2025 2024 and 2023 Float is customer-obsessed passionate and entrepreneurial with a team that includes leaders from Uber Stripe Shopify Top Hat Ada Doordash Snowflake and Wealthsimple.
At Float everyone is an owner bringing their unique perspective to our team and product. Your voice is important and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Our Product
Float is Canadas intelligent financial operating system combining modern financial services and software to help businesses spend save and grow. Trusted by more than 7500 Canadian companies Float provides high-limit corporate cards automated expense management next-day bill payments high-yield accounts and industry-leading support all built in Canada for Canada. Float recently announced our $85 million Series C and is backed by world-class investors including Inovia Capital Growth Equity at Goldman Sachs Alternatives OMERS Ventures and Silicon Valley Bank.
Our team is a collection of ambitious collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And were looking for bold innovators to help shape the future of business finance in Canada.
AI Use in Our Hiring Process
We use technology including artificial intelligence (AI) to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications and AI-generated interview notes guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
About the Role
Were looking for a Customer Activation Team Manager to lead a team of five Customer Activation Managers (CAMs) who own one of the most important handoffs in our business: the moment a deal closes and a new customer needs to get up and running. Once an Account Executive closes a deal the Customer Activation team takes over training spenders migrating corporate card spend and onboarding customers across Floats full product suite owning the entire activation journey for a customers first 120 days.
This is a backfill for a strong team with solid foundations already in place looking for a leader to build on that base. Youll work closely with Account Executives Product and Engineering to keep the activation motion running smoothly standardize how the team operates and ensure customers realize value fast. This role is hands-on: youll run the team like a revenue organization against realized TPV and other revenue-tied metrics and you wont be afraid to get into the weeds on individual accounts.
What Youll Do
Lead and develop a team of five Customer Activation Managers owning their performance growth and day-to-day support in person in the Toronto office from Tuesdays to Thursdays.
Own the teams results against realized TPV (total payment volume) and other revenue-tied activation metrics.
Standardize onboarding playbooks across scenarios so customers get a consistent experience regardless of which CAM they work with.
Build out playbooks processes and metrics for multi-product adoption beyond the first 30 days extending focus across the full 120-day journey.
Develop deep product fluency across Floats full payments suite not just cards and translate that understanding into how the team designs and runs the customer onboarding journey.
Get into the weeds on individual accounts diagnose blockers unstick stalled activations and coach CAMs through complex situations.
Bring rigor and follow-up discipline to the teams sales-like motion holding reps accountable for proactively driving accounts to activation.
Flag account risks early and proactively to CAMs Sales Customer Success and Leadership before they threaten activation or retention.
Partner with Sales to understand the customer journey from first interaction through the CAM hand-off and with Customer Success to ensure a smooth transition into long-term adoption beyond the first 120 days.
Represent the Customer Activation team in front of customers directly for high-value accounts including presenting to stakeholders.
Surface product and process feedback to Product and Engineering leadership using CAM and customer input to drive real changes to the activation experience.
Advocate cross-functionally with Product Engineering and Marketing to remove friction from the activation journey.
Build a team culture where CAMs feel supported recognized and set up to do their best work.
About You
Heres what sets you up for success at Float:
You Put Customers First Always. You care deeply about delivering meaningful value. Whether youre building internal systems or customer-facing features youre always thinking about how to make life better for our users.
You Act Like an Owner. You take responsibility for outcomes step up to challenges and seek solutions proactivelydoing whats best for the business not just your role.
You Think Big and Move Fast. Youre energized by building from 0 to 1. Youre not afraid to challenge the status quo experiment quickly and learn as you go.
You Constantly Learn and Grow. Youre hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.
You Win as a Team. Youre a generous collaborator who values communication context and shared wins. You lift others up and help make the team stronger.
In addition to living our values you bring:
Experience managing a team that owned a revenue or activation-tied outcome you know how to balance customer experience with hitting a number. Ideally you were also an individual contributor in this world at some point.
Background in an adoption- usage- or consumption-based business model; payments or POS experience (e.g. Shopify Lightspeed or similar) is a strong signal even if not a pure consumption model.
An inherent curiosity about how payment products fit together not surface-level but a genuine drive to understand the mechanics and translate that into a better onboarding experience.
Startup or fast-paced environment experience with a track record of driving initiatives forward without needing heavy direction.
Resourcefulness to unpack a problem go to the source and drive it to a solution rather than escalating and waiting.
A demonstrated ability to unpack customer issues and build a path forward in partnership with CAMs and Sales.
Strong analytical skills comfortable spotting trends and patterns across both accounts and people and turning them into action.
A proactive ownership-driven approach you diagnose problems before they surface and bring solutions not just observations.
Excellent cross-functional collaboration skills with the ability to work effectively with Sales Revenue Operations Product and Engineering.
Comfort operating in ambiguity you dont need everything playbooked to move forward.
Strong interpersonal and presentation skills; comfort being customer-facing for high-value accounts.
FinTech and/or financial services experience is highly favoured.
This May Not Be the Role for You If
You come from a pure customer-success or account-management leadership background where the teams KPIs were satisfaction or SLAs rather than a revenue-tied number.
You prefer to manage from dashboards and dont want to get into the weeds on individual accounts learn the product deeply or coach reps directly.
Youd rather escalate and wait than unpack a problem go to the source and drive it to a resolution yourself.
You want a purely strategic seat rather than a hands-on player-coach team lead role.
Youre not energized by a fast-moving evolving environment where processes are still maturing.
Youre unable to come into the Toronto office from Tuesdays to Thursdays.
Our Hiring Philosophy
We hire for character curiosity and learning velocity before credentials. Titles matter less than impact and every hire is expected to raise the bar for Float as a whole.
Why You Should Join
Work at one of Canadas fastest-growing fintech companies
Make a real impact in a high-autonomy high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation equity options and benefits
Hybrid work model we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust high-performance culture where your work truly matters
In Short
At Float youll thrive if youre bold curious and eager to make a real impact. Were building something specialand having a lot of fun along the way. If youre excited to build grow and win together wed love to meet you.
Were committed to building a workplace thats welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float just let us know! You can reach out to Vic () and well work with you to make sure you have what you need to succeed.
Required Experience:
Manager
