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(Canada) Sr. Customer Success Manager, Enterprise
Job Location:
Job Location:
Mississauga - Canada
Yearly Salary:
$ 112000 - 125000
Yearly Salary:
Posted:
13 July 2026 (30+ days ago)
Posted:
Application Deadline:
10 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Reporting to the Sr. Director Customer Success the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCares solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required.
Key Responsibilities
- Owns and delivers joint customer success plan to help build grow and expand client relationships at all levels while driving business alignment on desired outcomes.
- Act as a Trusted Advisor and Business Partner providing strategic guidance and a path to value to customer Executive Leadership and internal account teams demonstrating cross functional collaboration.
- Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience anticipating customer challenges and meeting them with solutions.
- Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation when required help manage customer expectations and develop save plans for at-risk accounts.
Minimum Qualifications
- You are passionate about the future of work and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.
- Experience in a customer-facing role within a Saas/tech company
- Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business primarily focused on Enterprise customers.
- Proven track record of sustaining and growing relationships
Preferred Qualifications
- Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.
- Strong written and oral communication and presentation skills plus the ability to work independently in remote environment to deliver customer success.
- Proven proficiency in data analysis including interpreting and translating results.
- Bachelors degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight)
$112000 - $125000 a year
AtPointClickCare base salary is one of the many components that make up our total rewards Canadian base salary rangefor this position is $112000 - $125000 (Overtime Non Eligible) bonus benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadianlocations. Within the range individual compensation is determined by job-related skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
AtPointClickCare base salary is one of the many components that make up our total rewards Canadian base salary rangefor this position is $112000 - $125000 (Overtime Non Eligible) bonus benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadianlocations. Within the range individual compensation is determined by job-related skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
About Company
PointClickCare is the #1 cloud-based healthcare software provider helping long-term and post-acute care (LTPAC) providers navigate the new realities of value-based healthcare.
