Manager, Concerts Royalty Operations

Were Hiring!Manager Concerts Royalty OperationsToronto TYPE: Permanent Full-TimeHIRING RANGE: $84480 to $105600REASON FOR HIRING: New RoleWORK MODEL: HybridLANGUAGE: English French is an assetWHO WE ARESOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200000 songwriters composers and music publishers. Through licensing global royalty collection and advocacy we help creators to keep making the music that entertains moves and inspires us OUR COMMITMENT TO DIVERSITY EQUITY INCLUSION AND ANTI-RACISMSOCAN thrives with a variety of viewpoints identities and backgrounds and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles regardless of gender identity gender expression ethnicity race age culture sexual orientation religious belief or physical ability. Learn more about SOCANs commitment to Inclusion & WORK WITH USMake a difference by supporting and collaborating with a vibrant and creative communityEnjoy many options for workplace flexibility and work-life balanceGet involved in the rapidly changing creative spaceAdvocate for and empower the creative communityTogether well help music creators earn more income and make a livingWHAT WE OFFER35-hour workweek schedule (possible flexible work options i.e. 4-day work week (position based)Twelve paid sick days annually (including five personal days) Access to SOCAN fitness facility Include only for positions in TorontoAnnual Performance Incentive bonus (dependent on a personal and company performance) Defined contribution Pension PlanComprehensive health and dental benefits programInclusive and collaborative working environment ABOUT THE ROLEReporting to the Director Royalty Operations the Manager Concerts Royalty Operations will be responsible for managing and building a high performing team that will ultimately contribute to the overall success of our Concert Distributions. You will play a key role in ensuring that creators and rights holders are accurately and fairly compensated for their live a dedicated team you will oversee the day-to-day operations of the Concert distribution process driving operational excellence continuous improvement and innovation. This role sits at the intersection of data technology and service requiring a strong leader who is passionate about supporting the music community and enhancing the experience and outcomes for our YOULL DO / KEY RESPONSIBILITIESLead the day-to-day operations of the Concert team ensuring accurate timely and high-quality processing and distribution outcomes that maximize value for creators and rights departmental priorities goals and resource plans to support service levels operational efficiency and alignment with organizational objectives Core Values and Strategic monitor analyze and communicate operational results and performance indicators (KBIs/KPIs) using data and insights to drive accountability informed decision-making and continuous evaluate and enhance business processes policies procedures and workflows to improve accuracy efficiency transparency and the overall member and stakeholder with Senior Management the Concert Stream Manager IT and external stakeholders such as Entandem to optimize systems streamline workflows resolve operational issues and support effective delivery of Concert coach and develop team members by setting clear expectations providing ongoing feedback managing performance and supporting training and capability and maintain strong relationships with internal and external stakeholders and support the timely and effective resolution of complex inquiries and service issues through Case Management (CRM).Act as an escalation point for complex member stakeholder and operational issues requiring judgment policy interpretation and cross-functional duties as requiredWHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCEBroad knowledge of the music industry with a strong understand of SOCANs Distribution and Licensing processes and -secondary education in business administration finance music business or a related 5 years of leadership experience with a proven track record of building developing and motivating high-performing experience in operations management preferably in a royalties music rights or other data-driven analytical problem-solving and decision-making skills with the ability to interpret complex information and translate it into actionable insights and operational communicator with strong interpersonal skills and the ability to collaborate across cross-functional teams and with external organizational and prioritization skills with the ability to manage multiple initiatives competing demands and deadlines in a fast-paced working with business systems music royalty/repertoire systems reporting tools and CRM platforms with comfort leveraging technology to enhance operational service orientation and a proactive solutions-focused approach with the ability to adapt to evolving business of and commitment to supporting creators and rights holders through accurate fair and responsive (French/English) is a significant & Service FocusLeadership & People DevelopmentStrategic ThinkingAnalytical & Critical ThinkingCollaboration & Relationship BuildingContinuous Improvement MindsetAdaptability & ResilienceAccountability & IntegrityCommunication & InfluenceACCESSIBILITY & ACCOMMODATIONSOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at and we will make the necessary accommodations. Applications submitted to this email address will not be EMPLOYMENT OPPORTUNITYSOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race colour religion sex ancestry national origin ethnic origin age disability citizenship veteran status sexual orientation record of offences marital status family status or any other characteristic protected by federal provincial or local law regulation or you dont see yourself fully reflected in every job requirement listed on the posting above we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable inclusive and diverse company and we strongly encourage applicants of all genders ages ethnicities cultures abilities sexual orientations and life experiences to applyHOW TO APPLYIf youre interested in joining us wed love to hear from you: you for your interest in our company; we will be in touch with those candidates we wish to learn more about SOCAN go . You can also follow us on LinkedIn Twitter Instagram and Facebook (@SOCANmusic/@SOCANmusique).