Manager, Community Resource Database Editorial Services

Transform Stronger Communities

Why Findhelp

For over 70 years Findhelp has been the essentialbridge connecting people to the social health and community support theyneed. Every year our work impacts millions:

• 300000 direct connections made via phone and chat
• digital visits across our web platforms
• 60000 community programs navigated across Manitoba New Brunswick Newfoundland & Labrador Ontario Saskatchewan and beyond

We dont justconnect people to help in moments of need but we turn rich community data intoactionable insights that shape public policy and power local planning. When youbuild your career here youre not just taking a job youre strengthening thesocial safety net.

Life at Findhelp

• Work with Purpose: Direct tangible impact on real human lives every day.

• Continuous Development: Generous support for skills training workshops and career advancement.

• Culture First: A supportive collaborative culture built on psychological safety organizational wellness and shared success.

The Opportunity

Themission of the Manager Community Resource Database Editorial Services is tochampion and expand the reach quality and impact of Findhelps communityresource directories. Leading a dedicated team of database curators this role overseesdatabase maintenance enforces rigorous standards and stewards keypartnerships to ensure quality service delivery.

You willthrive in this role if you are:

• A Supportive Team Leader: You excel at guiding and mentoring a team building a collaborative culture focused on growth and clear goals.
• An Organized Operations Manager: You align team workflows with organizational goals using data standards to improve accuracy while balancing competing projects and priorities.
• A Collaborative Partner and Communicator: You bridge internal departments and steward strong relationships with external partners and networks.

Quality-Driven andValues-Led: You uphold high standards for editorial work while holding a deepcommitment to equity diversity and inclusion.

How Youll Make an Impact:

• Team Leadership and Development: Lead mentor and manage the Editorial team through active work planning goal setting performance management and strategic visioning.
• Policy Standards and System Integration: Analyze refine and implement editorial policies and workflows with system solutions (including taxonomy classification inclusion/exclusion criteria and style standard implementation) to maintain quality and drive consistency across databases.
• Opportunity and Partnership Coordination: Manage internal and external directory initiatives coordinating their development and execution to expand directory reach and impact.
• Cross-Departmental Collaboration: Partner with the broader leadership team to develop and execute organizational initiatives aligned with Findhelps core values strategic priorities and leadership competencies.
• Other responsibilities as required to meet department and organizational goals.

What You Bring:

• Editorial and Quality Control: Strong research writing and editing skills with keen attention to detail and the ability to assess quality for continuous improvement.
• Database Management: In-depth knowledge of database management standards best practices and application within the Information and Referral (I&R) system in Canada.
• Sector Knowledge: Knowledge and understanding of community social and human services field in Canada.
• People Management and Department Leadership: Strong capabilities in leading editorial teams work planning performance management goal setting and driving departmental alignment with broader organizational strategies.
• Understanding of information classification systems taxonomy and style guides is an asset.
• Language: Bilingualism (French and English) is a strong asset.

Experience andEducation

• 5 years of database content management experience
• 3 years of direct people leadership/management experience
• Sector Background: Community social service or information and referral (I&R) sector experience required
• Education: MLIS Degree in Library and Information Science or post-secondary education in a related field or equivalent combination of education and experience
• CRS-DC (Community Resource Specialist - Database Curator) InformUSA/AIRS certification an asset

Role Details

• Salary and Benefits: Salary Range - $70000 to $75 000 with a comprehensive employee benefits package including: participation in CUPEs Multi-Sector Pension Plan.

Belonging at Findhelp

We believethat a diverse team brings the perspective needed to support diversecommunities. Findhelp is dedicated to an inclusive equitable workplace whereeveryone feels safe valued and empowered.

We welcomeapplications from people of all backgrounds cultures ethnicities genderssexual orientations abilities and identities. If you are passionate about ourmission we encourage you to apply.

Need Accommodations

We arecommitted to a barrier-free hiring process. If you require any accommodation atany stage let us know in advance at . Were happy to work with you.

Ready to Apply

Please submityour resume and a short cover letter (500 words or less).

Internal applicant application deadline October 9 2026.

In your coverletter give us a quick glimpse into:

1. Who you are and what drives you
2. Why this opportunity at Findhelp sparks your interest
3. The unique strengths and experience you bring to our team

We sincerely thank every applicant for taking the time to share theirjourney with us. To respect everyones time only candidates selected for aninterview will be contacted.

Please visit our careers page to see more job opportunities.