Manager, Canadian Licensing

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for a Manager Canadian Licensing to join our Title & Registration this role you will provide strategic leadership for the Canadian Licensing function while ensuring operational excellence client satisfaction financial performance and employee development. You will lead a large team partner with internal and external stakeholders and oversee licensing processes that support client expectations and business objectives. This position is responsible for driving continuous improvement implementing operational strategies and ensuring service delivery remains on time and within budget.

What Youll Do

• Build and maintain a team environment that fosters Elements Ways of Working.

• Identify risks and challenges in the Canadian Title & Registration environment and recommend actions to resolve them.

• Develop best-in-class operating procedures quality management practices and change management plans that exceed client expectations.

• Lead motivate coach and develop a large team while monitoring staff performance and ensuring consistency in service delivery.

• Implement compliance protocols and prioritize workflow to achieve cycle time targets and vehicle compliance goals.

• Partner with cross-functional teams and clients to exceed customer expectations manage escalations and participate in client performance reviews.

• Represent Title & Registration in client escalation meetings and identify value-added services that drive revenue and client retention.

• Maintain operating expenses within budget while forecasting revenue reconciling monthly actuals and managing vendor performance.

• Drive continuous process improvement through root cause analysis and implementation of best-in-class technologies and practices.

• Develop and oversee Canadian Licensing and CDM lifecycle processes while monitoring operational performance and resolving complex service delivery issues.

Basic Qualifications

• Bachelors Degree in operations management business administration or 35 years of equivalent experience with at least 12 years of direct people management experience.

• Management and planning skills to manage staff and complete projects within established timeframes.

• Ability to operate in a rapidly changing environment with a sense of urgency and successfully lead organizational change.

• Strong business acumen with the ability to analyze data perform financial analysis and manage budgets.

• Demonstrated project management organizational delegation and cross-functional leadership skills.

• Ability to identify root causes develop permanent solutions and improve business processes.

Preferred Qualifications

• Background in Title and Registration or Motor Vehicle Administration.

• Strong technical knowledge in Title and Registration.

• Strong dynamic leadership with the ability to mentor develop and guide team members.

• Consultative skills with experience supporting recruiting and training programs.

• Strong negotiation interpersonal written and oral communication skills.

• Effective leadership and analytical skills including financial statement analysis budgeting staffing models and scheduling.

Location: Toronto

The hiring base salary range for this position is $99200 - $136400 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call . Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example your rēsumē and screening responses) to identify job-related skills qualifications and experience. AI outputs do not by themselves determine whether you advance or receive an offer they assist recruiters and hiring managers. Final hiring decisions are made by people.