Manager, Access Services

Are you an inspiring people leader who thrives on turning health system transformation into meaningful sustainable change Providence Health Care is seeking a Manager Access Services to lead a dynamic team and help shape how patients providers and services move through the health care system.

Reporting to the Program Director Access and Flow and Care Coordination Centre the Manager of Access Services will bring expertise in change management health system transformation and implementation to a role where your leadership can have a direct impact on patient flow and the delivery of care as we roll out GE Command Centre technology and TeleTracking technology and as we move into our New St. Pauls Hospital site. Youll lead a team through change build strong partnerships across the organization and champion improvements to access and flow in a complex hospital environment.

The ideal candidate understands the critical role that access flow and centralized portering play in supporting safe efficient hospital operations. Youll also bring proven people leadership experienceincluding coaching and developing direct reports collaborating across teams and confidently navigating HR conversations.

If youre a thoughtful resilient leader who can inspire others build trust through change and translate transformation into action this is your opportunity to help create a more connected efficient and patient-centred health care experience at Providence Health Care.

Deadline to Apply: Tuesday September 1st at 12:00 PM PST

Education:

• Masters Degree in Nursing or Health Administration
• Seven (7) years experience in a complex health care environment where expertise in bed utilization and patient care staffing issues has been developed at the management level or an equivalent combination of education training and experience
• Eligible for registration with the applicable licensing body

Skills and Abilities:

Leadership:
Defines a vision and facilitates guides and mentors individuals and groups towards the vision while maintaining group cohesiveness motivation commitment and effectiveness.

Communication:
Communicates effectively both verbally and in writing such that messages are understood; that is understanding the essence and subtleties of the communication and the intended audience.

Resources Management:
Manages human capital financial and information resources so that organizational objectives are achieved.

Conceptual Skills:
Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.

Public/Community Focus:
Responsive to the needs of health care public and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.

Results Management:
Plans and establishes courses of action for self and others that are results oriented.

Systems Thinking:
Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.

Team Focus:
Strives to understand perspectives of team members synthesizes with own opinion presents convincing point of view and resolves conflicts.

Time Management:
Manages own work activities and delegates tasks to achieve maximum efficiency.

Mastery of Change:
Accepting of new initiatives and champions the implementation process amongst team members.

Quality Improvement:
Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.

• A competitive salary:The salary range for this position is$60.75-$87.33 per hour depending on experience and internal equity.
• A comprehensivehealth benefits package including dental vision life insurance and pension.
• Meaningful impact: Your dedication and expertise will directly impact the lives of our patients.
• Growth opportunities:We welcome individuals at all stages of their career offering opportunities for professional development and growth.
• Inclusive culture: We respect the diversity dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• State-of-the-art facilities: The new St. Pauls Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada designed to appropriately address the future health needs of patients families and our communities. From hospital care to primary and community health solutions the new St. Pauls Hospital and health campus will continue to lead innovations in care research and teaching. The new St. Pauls Hospital is expected to open in 2027.

Your Day to Day:

• Provides operational oversight and management and ensures consistent application and implementation of policies and processes related to patient access flow and transition practices throughout the organization.
• Oversees the Complex Discharge processes for the organization ensuring the process is effective. Monitors application of Alternate Level of Care (ALC) designations systems and protocols.
• Creates develops and supports processes for seamless patient transitions. Monitors tracks and evaluates access and flow performance based on organizational and MOH criteria/indicators.
• Assesses critical situations and makes decisions on course of action including authorizing bed openings and utilization and patient care staffing levels. Develops maintains and evaluates the human resources plan including role expectations skill requirements to support effective and efficient service delivery. Recruits staff through methods such as identifying vacancies processing required internal paperwork interviewing applicants and selecting staff directly or in conjunction with designated leaders to maintain approved staff complement.
• Evaluates the implementation of the Patient Placement Policies/Over Capacity Protocol. Identifies variances and recommends areas for improvement. Researches best practice and applies evidence based approach to the process. Reviews trends patterns and utilizes indicators to improve performance and processes.
• Collaborates and negotiates with external health care facilities and agencies in order to locate care for patients who cannot otherwise be treated at Providence health Care by developing an understanding of available services within each facility determining appropriate contacts and discussing bed availability on a patient by patient basis.
• Provides input into the budgetary planning process on staff allocation and bed utilization from an organizational perspective. Recommends the allocation of dollars for select patient care areas.
• Leads the development of short and long term strategic planning for program development to optimize service delivery and operational efficiencies.
• Communicates regularly with site leadership on access related issues establishing and maintaining effective working relationships. Develops partnerships with clinical managers to ensure patients are placed in the most appropriate bed/clinical service area.
• Represents the organization in access and flow at regional/provincial tables. Attends regular department meetings and facilitates daily bed management meetings to share experience from the organizational perspective regarding patient placement and bed utilization.
• Performs other related duties as assigned.

Advance Your Career at Providence Health Care!

We acknowledge that Providence Health Care and the new St. Pauls Hospital site is located on the traditional ancestral and unceded territory of the Coast Salish Peoples including the territories of the xʷməθkwəyəm (Musqueam) Skwxwú7mesh (Squamish) and Səlílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.