Maintenance & Technical Services Manager

About GMR Real Estate

GMR Real Estate is a Montreal-based property management company focused on residential rental properties. As our portfolio grows we are focused on raising service standards improving processes and building a more consistent operating platform across the properties we acquire and manage. Employees have the opportunity to work close to the business contribute practical ideas and play a visible role in GMRs continued growth and improvement. We value collaboration accountability adaptability strong service and practical problem-solving.

About This Position

The Manager Maintenance & Technical Services is responsible for overseeing maintenance operations across a portfolio of multi residential properties in Montreal primarily consisting of older high-rise assets. This role focuses on improving operational standards implementing consistent maintenance processes developing site teams and ensuring efficient compliant and high-quality building operations.

Working closely with Property Managers and reporting to the Director of Capital Projects the Manager Maintenance & Technical Services will oversee maintenance performance across the portfolio support operational decision-making manage service providers and help drive long-term asset preservation strategies.

Responsibilities

Maintenance Operations

• Oversee maintenance operations across multiple residential properties.
• Support on-site teams in resolving complex or escalated maintenance issues.
• Ensure timely and high-quality execution of work orders and maintenance activities.
• Conduct regular site inspections and quality control reviews.
• Monitor maintenance performance response times and service standards.

Process Improvement & Preventative Maintenance

• Develop and implement standardized maintenance procedures across the portfolio.
• Establish preventative maintenance programs and recurring maintenance schedules.
• Create operational guidelines and troubleshooting procedures for major building systems.
• Identify recurring issues and implement long-term corrective solutions.
• Promote operational efficiency and reduce unnecessary vendor reliance where appropriate.

Team Leadership & Training

• Lead train and support concierges maintenance technicians and other site staff.
• Establish performance expectations and accountability standards.
• Identify skill gaps and coordinate technical training initiatives.
• Drive performance management process with support from Property Managers.
• Foster a proactive solutions-oriented maintenance culture.

Compliance & Regulatory Management

• Oversee authority-related matters including inspections notices of non-compliance and regulatory follow-ups.
• Ensure compliance with applicable building codes fire safety regulations and RBQ requirements.
• Track deficiencies deadlines corrective actions and documentation.
• Coordinate remediation plans with consultants contractors and internal teams.
• Act as a liaison with municipal authorities and regulatory agencies as required.

Vendor & Contract Management

• Oversee maintenance-related service contracts including HVAC elevators fire systems plumbing and cleaning services.
• Lead tendering processes including scope preparation bid analysis and vendor recommendations.
• Establish and maintain strong vendor relationships focused on quality responsiveness and cost control.
• Monitor contractor performance and ensure adherence to service expectations and standards.

Budgeting & Capital Planning Support

• Assist with maintenance budgeting and cost control initiatives.
• Track operational KPIs related to maintenance performance and compliance.
• Collaborate with the Capital Projects team to identify and prioritize capital repair requirements.
• Support long-term asset preservation planning across the portfolio.

Qualifications

• 7 years of experience in residential or commercial building maintenance.
• Experience managing maintenance operations across multiple properties.
• Strong technical knowledge of plumbing HVAC electrical and building systems.
• Experience working with older building stock and high-rise residential assets preferred.
• Strong understanding of Quebec building regulations RBQ requirements and fire code compliance.
• Experience managing service contracts and tendering processes.
• Strong leadership troubleshooting and organizational skills.
• Bilingual (French and English) skills required.

Required Experience:

Manager