Lobby Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Job Description Lobby Ambassador

JLL Experience Services team members are experts who create value through lasting partnerships. At JLL it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary

The Lobby Ambassador is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm professional and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face engagement proactive communication and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client-facing role provides the opportunity to combine your passion for service brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Job Responsibilities

Enthusiastically welcomes guests anticipates their needs and assists with arrivals departures and office orientations

Engages visitors employees and callers in a way that makes them feel warmly welcomed and assists them in a helpful and timely manner

Maintains visible engagement and becomes well known in the workplace schedules site walks strategically during periods of reduced reception desk coverage to minimize disruption to front Lobby Ambassador operations and assists customers and guests with their needs

Effectively pairs services to guests needs

Serves as a resident expert with contacts in local cuisine hotels and knowledge about special attractions and upcoming events

Builds connections and networks throughout the hospitality industry

Connects with clients customers and support teams to proactively anticipate needs identify issues and deliver creative solutions

Maintains familiarity with all services within the facility and works with internal facilities management teams to facilitate a hospitality approach across services

Works across teams to proactively communicate and prepare for all arrivals anticipates and addresses concerns and ensures operations without incident

Demonstrates confidence professionalism responsiveness and exceptional customer service skills

Assists with support for meetings reception personal support and mail room where applicable

Acts as a central point of contact providing information and wayfinding for the campus services and activities

Provide support for other duties and projects as business needs require

Support mail services where applicable

Implements and monitors standards of service to meet and exceed expectations

Qualifications

Minimum 2-3 years previous customer service hospitality related experience

People Person: The best part of serving others is creating experiences for them that go beyond the expected

Flexibility and positive attitude in managing shifting daily priorities

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required

Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy

Working knowledge in a range of information technology tools and platforms

Working knowledge of Microsoft Office suite (Teams Excel PowerPoint Word and Outlook)

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations. Some roles and employees may be eligible for discretionary bonuses benefits or other compensation.

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.