Liaison Package Handler
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Job Summary
Package Liaison Downtown Toronto Canada (Part Time)
Fridays and Saturdays 11AM-5PM
Luxer One is looking for a professional organized and customer-focused individual to provide package management services to a luxury apartment building in downtown Toronto. Come join our growing team!
This service representative will help organize and maintain package reception rooms/locker systems at an apartment complex located in Toronto. The service rep will visit the community multiple times a week and perform various duties.
- Provide in-person and email support to residents having package questions/issues
- Log recently-delivered packages into the propertys automated package management system
- Organize packages within the room to make it easier for residents to find their packages
- Identify aging/stale packages and prepare them to be returned to sender
- Serve as a primary liaison between the property and the package management provider support team
- Deliver certain packages directly to residents doors
- Perform lightweight maintenance on the locker/package room management system
- Participate in the occasional outreach or visit to a prospective property for an audit or information drop off
- Professional and personable. You will be working in upscale apartment buildings and will be expected to create positive friendly relationships with both property managers and residents.
- 1-2 years of customer service experience required.
- Access to reliable transportation (e.g. a personal car or access to METRO) Ideally the candidate would live in or near the downtown Toronto area.
- Comfortable using technology (you will be using a digital package management system iPhone and iPad)
- Good organizational and problem-solving skills
- This role involves regular physical activity including lifting and arranging packages some of which may be bulky. Applicants should be capable of comfortably lifting packages within legal guidelines and maneuvering within package storage areas.
- At least 18 years old.
- The above-listed duties are not exhaustive and the employee may be required to perform other tasks as needed and assigned by the management team.
- Youll have opportunities to advance. Were fans of helping our employees learn different aspects of the business be challenged with new tasks mentored and grow. We promoted 42% of our employees last year!
- As Luxens we celebrate one anothers differences and ideas. Were proud of our culture of diversity and inclusion - and we have programs that bring us together on important issues and provide educational opportunities for all employees
- Accrued PTO to relax recharge and rest
- Paid Sick Leave
- Liaison Uniform and Equipment Provided
Required Skills:
Who You Are Youre friendly professional and comfortable representing the Luxer One Liaison brand in upscale residential communities. You are comfortable building positive friendly relationships with property managers and residents alike and you take pride in delivering excellent service. Requirements: At least 18 years old 12 years of customer service experience in a client-facing role Reliable transportation such as a personal vehicle or access to public transit; ideally you live in or near the designated service area Comfortable and well adept using technology including digital package management software Google Suite Apple Hardware/Software. Strong organizational and independent problemsolving abilities Clear written and verbal communication skills Ability to perform regular physical activity including lifting and arranging packages some of which may be bulky within legal guidelines and safely maneuver within storage areas Can lift up to but not exceed 60 LBS Ability to sit and stand for extended periods if necessary Must be able to work effectively in environments with varying temperatures including heat and cold ensuring adherence to safety protocols Willingness to perform additional duties as assigned; responsibilities may evolve based on business needs Willingness to make-up for hours missed or cover shifts as needed.
