Learning & Development Facilitator
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Posted on:
Vacancies:
1 Vacancy
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Job Summary
Billyard Insurance Group (BIG) is a leading force in the insurance industry committed to attracting the best insurance professionals and equipping them with cutting-edge technology tools and unwavering support to thrive in todays dynamic insurance landscape. With a strong presence and continuous growth we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition including being featured on Insurance Business Canadas esteemed Top Brokerages list for the past three years and securing a spot as one of Canadas Top Growing Companies in the renowned Globe and Mails Report on Business. At Billyard Insurance Group our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.
Were looking for a Learning & Development Facilitator to join our team and deliver engaging high-quality learning experiences that support employee success across our organization. This role is ideal for an experienced facilitator or trainer with a passion for adult learning program delivery and developing others. Experience within the insurance brokerage industry is strongly preferred as youll be delivering training on brokerage processes systems and technology to employees across both our branch network and Head Office.
This is a hybrid position with monthly travel between our Welland and Mississauga training facilities as required.
What does the Role Name do
As a Learning & Development Facilitator youll be responsible for delivering impactful learning experiences that support employee success across both Head Office and branch operations.
In this role you will:
- Facilitate engaging virtual recorded and in-person training sessions through BIG University.
- Deliver training on insurance brokerage processes internal procedures carrier portals and business systems.
- Provide instruction and guidance on key technology platforms including Applied Power Broker Jira and other internal tools.
- Support learners by answering questions providing coaching and helping employees apply new knowledge in their day-to-day roles.
- Develop and maintain training materials job aids presentations guides and other learning resources.
- Assist employees in identifying and accessing training programs that align with their roles and development needs.
- Coordinate and support course enrollment and participation within BIG University.
- Manage and resolve training-related technical support requests through Jira.
- Collaborate with internal departments and external insurance partners to coordinate and deliver relevant learning opportunities.
- Monitor attendance engagement and learner feedback to continuously improve training effectiveness.
- Support compliance and regulatory learning initiatives by ensuring training content remains accurate and current.
- Troubleshoot technical issues related to learning platforms and training delivery.
- Promote a culture of continuous learning and professional growth throughout the organization.
- Stay informed on industry trends insurance market updates and emerging best practices to keep training content relevant and impactful.
Does this sound like you
You are passionate about helping others learn and succeed. You enjoy sharing your knowledge simplifying complex concepts and building confidence in others. Whether youre leading a virtual classroom facilitating an in-person session or supporting a learner one-on-one you create positive and engaging learning experiences.
You are:
- An effective communicator who can explain technical and insurance concepts in a clear and practical way.
- Comfortable presenting to groups and facilitating discussions in both virtual and in-person environments.
- Highly organized and capable of managing multiple priorities projects and deadlines.
- A natural problem-solver who remains calm under pressure and can quickly adapt when challenges arise.
- Collaborative and relationship-focused with the ability to work effectively across departments and with external partners.
- Detail-oriented and committed to delivering accurate high-quality work.
- Customer-service minded approaching learner support with patience professionalism and empathy.
- Passionate about continuous improvement and committed to helping others grow and develop.
- Comfortable learning and navigating technology platforms and troubleshooting user issues when needed.
Qualifications
- High School Diploma or equivalent.
- Registered Insurance Broker of Ontario (RIBO) Level 1 or higher.
- Minimum 3 years of insurance brokerage experience or related industry experience.
- Strong understanding of insurance products underwriting principles brokerage operations and risk management practices.
- Previous experience facilitating training coaching mentoring or delivering educational programs.
- Strong presentation and communication skills.
Assets
- Post-secondary education in Business Administration Insurance Adult Education or a related field.
- Advanced knowledge of Power Broker Applied Jira or similar business systems.
- Experience developing training materials job aids presentations and learning resources.
- Experience working within a Learning Management System (LMS).
- Adult learning instructional design or facilitation certifications.
What We Offer
People-focused company culture
Comprehensive benefits including medical vision dental and Employee Assistance Program (EAP)
3 weeks of paid vacation in the first year of employment; 4 weeks in year 2
Birthday day off
Hybrid work from home / in-office environment
Retirement savings programs with company-matched RRSP contributions
Our Commitment to Diversity Inclusion and Belonging
Billyard Insurance Group is committed to building a transparent environment where everyone feels heard welcomed and included. We believe Diversity Inclusion and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud equal-opportunity workplace that is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability or gender identity.
Our Commitment to Accessibility
Billyard Insurance Group is committed to developing an inclusive barrier-free recruitment process and work environment. Should you require any accommodation please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance requests for information in accessible alternative formats or to report any accessibility problems please contact us at or 905.346.2190 ext. 10211.
About Company
Billyard Insurance will find you the best coverage and rate. Getting an insurance quote has never been easier... just take a few minutes to fill out the form on our website & we will do all the hard work for you.
