Lead Program Manager

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

The Senior Program Manager drives operational program execution across the Contact Center Technology Services portfolio. This role ensures that continuous improvement initiatives platform maintenance and technology improvements service operations backlog and business-sponsored projects are delivered with rigor transparency and alignment to the service strategy. Working closely with service managers this position translates operational demand into structured delivery plans and maintains delivery cadence across contact center platforms.

Operating within McKessons enterprise contact center technology function the Senior Program Manager partners with engineering and service management leaders to coordinate sprint planning release management and cross-platform dependency resolution. The role leverages AI-enabled tools and automation to accelerate delivery reporting improve decision-making and drive continuous improvement in program management practices. This position is critical to ensuring the steady-state service organization operates with the discipline and velocity required to support multiple business units and a complex multi-platform environment.

Key Responsibilities

• Lead operational program execution for continuous improvement platform maintenance and service operations backlog across the contact center technology portfolio
• Serve as the accountable program manager for business-sponsored projects within the contact center portfolio ensuring delivery rigor milestone tracking and alignment with service strategy
• Partner with service managers to translate demand into actionable delivery plans with clear priorities timelines and resource requirements
• Coordinate sprint planning release coordination across contact center platforms and cross-platform dependency management to maintain delivery cadence
• Drive delivery reporting and provide transparency into program status risks and resource utilization to leadership and service management stakeholders
• Support capacity planning with engineering management to ensure resource allocation aligns with portfolio priorities and business commitments
• Manage platform maintenance and technology improvement activities - including vulnerability remediation platform upgrades and infrastructure maintenance - with precision and rigor
• Leverage AI tools and intelligent automation to accelerate program delivery enhance reporting accuracy improve forecasting and drive decision-making velocity
• Facilitate cross-functional coordination between engineering service management and business unit partners to resolve delivery blockers and maintain stakeholder alignment
• Establish and maintain program management standards templates and governance practices that ensure consistent operational delivery across the portfolio

Minimum Requirement -Degree or equivalent andtypically requires 10 years ofrelevant experience. Less yearsrequired if has relevant Mastersor Doctorate qualifications.

Physical Requirements: General Office Demands We are Flex and Connect with 2 days a week in office

Required Skills -

• Strong proficiency in program and project management methodologies (Agile Scrum Kanban) with experience managing operational delivery portfolios in technology organizations
• Experience coordinating delivery across multiple technology platforms and cross-functional teams in enterprise environments
• Demonstrated ability to manage backlogs sprint cadences and release coordination in a multi-platform environment with competing priorities
• Applied AI fluency - active use of AI assistants (Claude Copilot ChatGPT) and automation tools to accelerate personal and team productivity improve reporting and drive delivery efficiency
• Strong analytical and problem-solving skills with the ability to synthesize data into actionable delivery insights and executive-ready reporting
• Excellent communication skills with the ability to present program status risks and trade-off recommendations to senior leadership
• Ability to build productive partnerships with service managers engineering leaders and business unit stakeholders in a matrixed environment
• Experience with change management coordination ensuring technology changes are adopted effectively across stakeholder groups
• Financial awareness with the ability to track program costs support budget planning and communicate resource investment decisions

Preferred Skills -

• Knowledge of contact center technologies (CCaaS IVR workforce management quality management) or enterprise technology platforms

Candidate must be authorized to work in the Canada Office now or in the future without the support from McKesson.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!