Lead Platform Reliability Engineer

Within the Manulife / John Hancock Global Wealth & Asset Management (GWAM) the Platform Services group reports to the Director of Platform PaaS Services.

The Lead Reliability Engineer (Director level but individual contributor) is responsible for managing our Azure Kubernetes Services Azure PaaS CI/CD pipeline platform roadmaps to delivery and accountable for platform efficiencies. Act as Subject Matter Expert on platform for internal clients and teams within the organization. Lead KPI development and drive implementation of best practices. Champion adoption of standards around platform management compliance and security patterns.

Optimizing product performance and in turn maximizing business value of the platform. Plan and lead platform evolutions including upgrades and feature enhancements by working in collaboration with internal stakeholders and vendors.

Ownership of customer issues from inception to in investigation and resolution of all client product/platform issues in a multi-vendor environment. Manage multiple cases involving a variety of technologies protocols and equipment. Responsible for consistent delivery of product services on a 24/7 basis within well-defined Service Level Agreement.

Work location: Boston - USA or Toronto - Canada or Waterloo - Canada or Halifax - Canada

Work arrangement: Hybrid - 3 days from nearest office 2 days from Home.

Remote working option is not available.

Position Responsibilities:

Lead Reliability Engineer will advise and implement for Platform Services on Azure Kubernetes Services Azure PaaS CI/CD pipeline and platform roadmaps. Proactively assist in the management of Azure subscriptions and services while reporting to Senior Managers and above.

• Be involved in the Azure financial management/cost savings

• Strong experience in AKS and Azure platform is required

• Contribute to the development of your own and teams technical acumen

• Develop strategies to solve complex technical challenges

• Assist in the management and delivering of large projects

• Mentoring and knowledge sharing within GWAM

• Continue to develop internal relationships

• Upgrades planning and management

• Governance of Security Model and Risk Solutions transition to operations.

• Third party solutions deployment

• Collaborate with key stakeholders other IS groups operational support teams and vendors to ensure GWAM segment requirements are understood.

• This role being a individual contributor role at the Director level requires leadership strength and capabilities

Required Qualifications:

• Minimum 10 years industry experience is required

• At least 5 years with specific hands-on experience in the support and administration of Azure. Deep experience with Azure architecture best practices and the AKS/IAAS/PAAS/CICD pipeline eco-system in-depth understanding of constraints of various Azure Services (Azure PaaS: AKS ASE DataBricks ADL Redis KeyVault Functions Synapse ML New Relic DEVO Azure Monitor)

• Experience working with Agile methodologies and DevOps (CI/CD Terraform Jenkins GitHub GitHub Actions Helm Flux)

• Broad knowledge of other related technical disciplines: Operating systems. middleware database capacity performance management (SQLMI MongoDB Cosmos DB)(Load balancer: ISTIO Azure ILB NGINX)

• Ability to effectively communicate cooperate and collaborate; ability to lead and influence technical peers and decision makers

• Knowledge of financial models and budgeting; ability to estimate the financial impact of technology alternatives and to balance costs against benefits.

• Strong communication skills

Preferred Qualifications:

• University degree (Computer Science or related discipline preferred) or equivalent experience.

• 5 years of experience in a large multinational organization experience within financial services or insurance industry preferred.

• Advanced Microsoft Azure certification(s) are highly preferred

• Knowledge of emerging technologies and vendor landscape; ability to quickly comprehend the functions capabilities and impact of new technologies.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

For Hiring in Boston - USA Base Salary range: $127330 USD - $181900 USD (mid-point)- $236470 USD

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The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

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