Lead Operations Program Manager, Product

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S. people turn to Thumbtack to complete urgent repairs seasonal maintenance and bigger improvements. We help homeowners know which projects to do when to do them and who to hire from our growing community of 300000 local service businesses. If making an impact inspires you join us. Imagine what well build together.

About the Product Team

The Product team defines the strategy experiences and roadmap that help millions of homeowners confidently care for their homes. We partner closely with Engineering Design Analytics and cross-functional leaders to build products that solve meaningful customer problems while advancing Thumbtacks business goals. As we embrace AI-native ways of working modern planning practices and new organizational models operational excellence is essential to helping teams stay focused aligned and able to deliver their best work.

About the role

Were hiring a Lead Operations Program Manager Product to partner closely with product leadership to transform how we plan build and operate as a product organization - with AI at the center of our work. Reporting to a Senior Director of Product youll help us design from first principles how the Product organization plans prioritizes and executes as we adopt AI-enabled workflows evolve our planning approach and introduce new ways of working. Supporting both PM and Design youll lead strategic initiatives establish scalable operating rhythms and strengthen collaboration across all functions in product development (Engineering Product Analytics and Design). If youre energized by ambiguity and creating clarity & cohesion via thoughtful systems and processes this role offers the opportunity to shape how our Product org operates at Thumbtack.

What youll do

• Lead annual and ongoing continuous planning for the Product organization using deep knowledge of company operations and business performance to influence operating rhythms for strategic alignment.

• Design how the Product org operates leadership forums decision-making processes and cross-functional operating rhythms in ways that scale across teams and shape the functions direction.

• Lead large strategic programs spanning Product Engineering Design and Analytics driving alignment across teams and resolving high-level issues with minimal guidance.

• Set the strategy and processes behind key Product operations programs (e.g. onboarding communications team rituals) ensuring they scale with the org and reflect how Product wants to operate.

• Lead large-scale change management programs influencing cross-functional teams to adopt new planning strategies systems or processes.

• Drive strategic discussions with senior leaders proactively navigating stakeholder dynamics and aligning diverse perspectives to ensure buy-in.

• Take ownership of ambiguous cross-functional problems using structured problem-solving and systems thinking to develop comprehensive long-term solutions.

In order to be successful you must bring

• 10 years of experience in strategy operations or program management within high-growth technology companies or similarly fast-paced environments.

• Deep experience partnering with Product and/or Design organizations with expert-level fluency in how modern product teams plan prioritize and deliver work.

• A track record of leading large strategic programs and cross-functional initiatives influencing senior leaders and aligning teams around shared goals without formal authority.

• Experience building scalable processes and planning systems that improve organizational decision-making and execution.

• Proven ability to create structure and clarity out of ambiguity using structured problem-solving and systems thinking to design comprehensive long-term solutions and help organizations navigate change.

• Experience with modern planning approaches and tools (e.g. Continuous Planning Linear or similar platforms) that support how product organizations plan and operate.

• Experience in consumer marketplaces SMB platforms or technology-enabled services is preferred.

Expected salary ranges

• For candidates living in Ontario and British Columbia the expected salary range for the role is currently $164700.00 - $201300.00.

Actual offered salaries will vary and will be based on various factors such as calibrated job level qualifications skills competencies and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex race color age pregnancy sexual orientation gender identity or expression religion national origin ancestry citizenship marital status military or veteran status genetic information disability status or any other characteristic protected by federal provincial state or local law. We also will consider for employment qualified applicants with arrest and conviction records consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process please contact: .

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Required Experience:

IC